Por que há uma suspensão de retirada em minha conta?
Por motivos de segurança, a Kraken pode colocar umaretenção de retirada para fundos depositados ou após determinadas ações na conta. Essas retenções ajudam a proteger seus ativos e prevenir atividades fraudulentas. Seguem alguns cenários mais comuns em que uma retenção de retirada pode ser aplicada:
Determinadas compras instantâneas, como
A negociação não é afetada, você ainda poderá negociar durante todo o período da suspensão de retirada.
For enhanced security, debit/credit card purchases using USD, Apple pay, Google pay, and Paypal deposits, may trigger a 72 hour withdrawal hold on every purchase, not just your first purchase.
If you own a collateral currency or purchase it using your deposit via PayPal, the withdrawal hold will apply differently. For example, if you make a $1,000 deposit via PayPal and decide to buy MATIC, a 30% reduction will be applied from owning/keeping a collateral currency. As a result, the maximum amount you can withdraw will be lower than the initial deposit amount for the duration of the withdrawal hold.
Purchases via ACH Plaid will have a seven day hold on withdrawals. This hold will apply to any assets in cash or cryptocurrency, equal to the purchased amount. The withdrawal hold does not apply to trading.
ACH via Plaid deposits are available instantly for trading, but will be subject to a seven day withdrawal hold. The seven day hold will apply after each deposit and is applicable to any assets in cash or cryptocurrencies equivalent to the deposited amount.
For example, if you have 500 USD worth of assets in your account and you deposit 100 USD using ACH via Plaid, you would be able to withdraw all but 100 USD from your account until the seven days have passed, after which the final amount could be withdrawn. To avoid withdrawal holds, you can deposit funds via wire transfer, as that funding option is not subject to this policy.
If you purchase a collateral currency using your ACH deposit via Plaid, the withdrawal hold will apply differently. For example, if you make a $1,000 ACH via Plaid deposit and decide to buy MATIC, a 30% reduction will be applied. As a result, the maximum amount you can withdraw will be lower than the initial deposit amount for the duration of the withdrawal hold.
If you make any changes to your password, withdrawals to new withdrawal addresses will be held for 24 hours, for security purposes. Any withdrawals to updated withdrawal addresses, within 24 hours of a password reset, will also be held. Addresses that you already added to your account won’t be affected.