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入门指引

How to get verified on Kraken
We're currently facing delays in processing new accounts. Please avoid submitting multiple verification requests.  This article is for clients using the Kraken interface (kraken.com).  For Kraken Pro users check out this article. After your account is created, verifying your account will allow funds to be deposited and trades to be made.  To verify your account: Sign in to your Kraken account. Click on the Verify identity button on the home page. Enter your details on the Verify your identity form and click Continue. Note: the field headers on the form may differ slightly depending on your location.  On the next page, enter your occupation and other details. Click Continue. Next choose your identity document type and either upload the document or capture it on the webcam. If you don't have the document at-hand, you can pause the identification verification at any point and resume by following the same steps as above. Once the document is uploaded, click Continue to return back to the home page of your account. You’ll be notified once the verification is complete. Each level enables more funding options and higher limits, with Pro being the highest available. Note: Due to international and local financial regulations, there are a few geographic restrictions.  Related articles: How to get verified on Kraken Pro? How to get verified on Kraken Classic? Where can I find my transaction limits? The transaction limits can be located by signing into your account, clicking on the profile menu in the upper right and then selecting Settings. Scroll down to the limits section. If you would like higher limits, click on the get verified link. Where can I find my verification level?  You can find your verification level from the Settings page on Kraken. To access the settings page, click on the Profile icon on the top right of the page and select Settings. Scroll down to the limits section to view your current verification level and applicable limits. Related questions: How long does it take to get verified? What are the verification level requirements? How do I verify my account on the Kraken app?
1 min read

入门指引

Which Kraken platform is best for me?
Welcome to Kraken! Before you get started you may be wondering which platform is most suited to your needs. We have three platforms in which you can buy, sell and trade crypto. You will also have full access to our NFT marketplace. If you’re looking to use Kraken on the go, we also have a set of mobile apps to suit your needs. Kraken A beginner friendly experience to easily buy, sell and explore crypto. Features With the Kraken interface you can: Buy, sell and convert cryptocurrencies instantly via a simple interface. Explore 210+ assets: discover and learn about hundreds of cryptocurrencies. Track your portfolio. Purchase crypto using cards and cash. Send your local currency to Kraken with a suitable funding method for you. Security settings to help keep your accounts secure. Our Kraken app, simply named "Kraken", offers a vibrant design and features not available on the Kraken Pro app. It is beginner friendly and meant for easily buying and selling crypto. How do I access and sign in? To access the Kraken interface, simply navigate to https://www.kraken.com and sign in using your Kraken username and password. Kraken Pro A professional trading experience that enables you to place orders and earn rewards on your crypto.  Features With the Kraken Pro interface you can: Funding: deposit and withdraw crypto and cash, as well as stake and unstake assets. Security: use additional security features catering to the professional traders such as Global Security Lock and API settings. Trading: have access to full featured Order Form system Order Types: a full suite of trading types, including Market Limit, Take profit and many more. Kraken Pro App: our advanced trading app named “Kraken Pro” offers the same powerful interface from the convenience of your mobile device. How do I access and sign in? To access the Kraken Pro interface, simply navigate to https://pro.kraken.com and sign in using your Kraken username and password. Learn more about how to use and navigate the Kraken Pro interface from our Kraken Pro section.  Kraken Classic Kraken Classic is our original legacy platform. Here you can buy, sell, trade and stake your crypto.  How do I access and sign in? To access the Kraken Classic interface, simply navigate to https://www.kraken.com and sign in using your Kraken username and password. This may bring you to the new Kraken page - use the App Switcher as described below to navigate to Kraken Classic. For help navigating the Kraken Classic platform, visit our dedicated Kraken Classic section.  App Switcher You can seamlessly switch between all interfaces on desktop via the App switcher. You will find the App switcher in the right hand corner of your screen on each platform. To switch platforms: Click on the App switcher, here you will find all of our available interfaces. Select the interface you would like to use and you will be instantly taken there. Below you can find examples of the App switcher on each platform: Kraken Kraken Pro NFT Marketplace Kraken Classic Frequently asked questions Will I be able to access all products on the new Kraken interface? The new Kraken interface offers features commonly used by our clients. Advanced features can be accessed on the Kraken Pro interface. You can currently access Kraken, Kraken Pro, NFT Marketplace, and Kraken Classic. Please note, new users of Kraken won't be able to access Kraken Classic via the app switcher. Will Kraken charge the same fee for using the new Kraken interface? All of our interfaces continue to be free to use, with no changes to our fee structure. I can't find a certain feature on the Kraken interface. What should I do? You can access advanced features by navigating to Kraken Pro by expanding the app switcher and clicking on Kraken Pro option, Kraken clients can also access Kraken NFT Marketplace. 
3 min read

资金服务

How do I deposit my local currency to Kraken?
This article is for clients using the Kraken interface (kraken.com).  Which Kraken interface am I on? Prevent deposit delays If required and shown in the deposit instructions, make sure your deposit includes a reference to your Kraken Public account ID which starts with AA and is 16 characters long. Video guides:  How to Deposit USD How to Deposit EUR How to Deposit CAD How to Deposit GBP How to Deposit AUD Deposit instructions:  Sign in to your Kraken account and click Deposit. If you do not yet have a Kraken account you can create one here. You can also navigate to the Deposit page by clicking on the Transfer tab on the left hand side of the page. Search for the currency you wish to deposit and click on it, in this example we will be using US Dollar (USD).  Enter the amount you wish to deposit and select your preferred Funding Provider from the drop-down menu. If you are only shown one option, you can skip this step and continue.  For more information, read about our different funding options.  Review the Additional information section and more about deposits to ensure you are depositing correctly.  Various banks have different requirements, so please contact your bank directly for specific instructions on how to complete the deposit. To help your deposit go smoothly, use our deposit checklist before sending any funds. Navigate to your online bank to deposit from your account to Kraken. To prevent errors, we suggest copying our bank account details directly to your bank or financial institution. Review our cash deposit options (fees, minimums and processing times) to check processing times for your payment. Related articles: How do I deposit my local currency to Kraken on Kraken Pro?  How do I deposit my local currency to Kraken on Kraken Classic?  If you are using the Kraken app follow the instructions found in this article. To fund your account with the Kraken Pro app follow the steps found in this article. 
1 min read

资金服务

How to deposit cryptocurrencies to your Kraken account
This article is for clients using the Kraken interface (kraken.com). Which Kraken interface am I on? Before being able to deposit any digital assets or cryptocurrencies, your account must first be verified to the Intermediate level or higher. Deposit instructions: Sign in to your Kraken account and click on the Deposit button on the home page.  You can also navigate to the Deposit page by clicking on the Transfer tab on the left hand side of the page. Search for the crypto you wish to deposit and click on it. If it is your first time depositing, then you will have to generate a new deposit address. Click the Generate deposit address button.  Carefully read the deposit requirements and warnings provided on each individual currencies deposit page. Some cryptocurrencies can be sent via multiple different networks. Make sure you are using a network and cryptocurrency we support so that funds are not lost. Click the copy icon, and paste the address (and if applicable, other details*) into the platform or wallet from which the funds will be sent. Do not type the address by hand. *For certain cryptocurrencies, you will need to include more details than just the address: Ripple (XRP) deposits need a ‘destination tag’ Lumens (XLM) deposits need a 'memo' if you do not use a muxed address  Stacks (STX) deposits need a 'memo' EOS deposits need a 'memo' Alternatively, you can also use the provided ‘QR code’. IMPORTANT: If you use the QR code for STX, XRP and XLM ensure the tag/memo is included. For EOS, the memo will need to be manually typed in. Once you have initiated a valid transaction from your wallet, the deposit will be credited to your account when the minimum number of required confirmations has been reached. Note: If you didn't include the correct tag or memo, please submit a support request. The only way for a deposit address to be removed is for it to expire. Valid transactions sent to an expired deposit address can still be credited minus a fee. Tokens sent from ICOs to a deposit address on Kraken are not recoverable. Related articles: How to deposit cryptocurrencies to your Kraken account on Kraken Pro  How to deposit cryptocurrencies to your Kraken account on Kraken Classic  Sending cryptocurrencies from other exchanges Below are links to support articles (not created by Kraken) from a variety of exchanges that our clients have found helpful when sending funds to Kraken: Support articles Binance BitBay bitFlyer Bithumb Bitmex Bitstamp CEX.IO Coinbase Crypto.com Gate.io Gemini HITBTC Huobi Liquid Luno OKX Poloniex
2 min read

资金服务

Cash deposit options (fees, minimums and processing times)
Withdrawal hold Certain deposits, such as first time ACH purchases, debit or credit card purchases or digital wallet purchases will trigger a temporary (72 hour) withdrawal hold on the account, for security purposes. Cash deposits via ACH Plaid and Paypal are held from withdrawal for 7 days.  For enhanced security, debit and credit card purchases using USD may experience the 72 hour lock discussed above on all purchases, not just your first purchase. How can I deposit funds into my Kraken account?  Before you can buy or trade cryptocurrencies on Kraken, you'll need to deposit funds into your Kraken account using one of the below supported currencies. Select the local currency you would like to use to view specific deposit options. The most common method is via a bank transfer, from your bank account to Kraken, using a unique reference number. Want to buy instantly? If you have verified your account to Express (USA only), Intermediate or Pro level, depending on your country of residence, you may be able to use one of the below payment methods: Visa and Mastercard debit/credit card Digital wallet purchases ACH online banking  Deposit funds now Prevent deposit delays If required and shown in the deposit instructions, make sure your deposit includes a reference to your Kraken Public account ID which starts with AA and is 16 characters long. Supported currencies USD (US Dollar) Availability Deposit method Deposit minimum Deposit fee Processing time Withdrawal Hold USA only ACH (Plaid)* 1 USD free Near-instant 7 days USA only** FedWire (MVB Bank) 1 USD free 0-1 business days None USA only** FedWire (Customers Bank) 100 USD free 0-1 business days None USA only FedWire (Etana Custody) 150 USD free 2-5 business days or instant None Worldwide** CBIT™ (Customers Bank Instant Token) N/A free Near-instant None Worldwide** SWIFT (Etana Custody) 150 USD free 2-5 business days or instant None Worldwide** SWIFT (Bank Frick) 4 USD 3 USD 1-5 business days None *ACH deposits via Plaid are available instantly for trading, but will be subject to a seven day withdrawal hold. **Availability for this funding provider may be limited to specific regions, please select the purple text under the 'Deposit Method' column to view the support article for the provider and find out more details. You can also review our geographic restrictions to determine if you are able to use a Kraken account. EUR (Euro) Which deposit option is the best for me? If your bank account is within the Single European Payment Area (SEPA), you may choose any of our SEPA deposit methods. For worldwide* EUR deposits, please choose one of our SWIFT deposit methods based on your preference around deposit minimums and fees. Availability Deposit method Deposit minimum Deposit fee Processing time Withdrawal hold SEPA** SEPA / SEPA Instant(ClearJunction) 1 EUR free 0-3 business days or instant None SEPA SEPA/SEPA Instant (Plaid) 1 EUR free 0-3 business days or instant None SEPA SEPA (Bank Frick) 1 EUR free 0-3 business days None SEPA** SEPA/SEPA Instant (Banking Circle) 1 EUR free 0-3 business days or instant None EEA PayPal 1 EUR free* Near-instant 7 days Worldwide** SWIFT (Bank Frick) 4 EUR 3 EUR 1-5 business days None Worldwide** SWIFT (Etana Custody) 150 EUR free 2-5 business days or instant None *PayPal fees will vary dependant on your region and are displayed on the final confirmation page. **Availability for this funding provider may be limited to specific regions, please select the purple text under the ‘Deposit Method’ column to view the support article for the provider and find out more details. You can also review our geographic restrictions to determine if you are able to use a Kraken account. CAD (Canadian Dollar) Availability Deposit method Deposit minimum Deposit fee Processing time Withdrawal hold Canada only Domestic wire transfer (Credit Union Atlantic) 100 CAD free** 1-5 business days None Canada only In-person cash or debit (Canada Post) 20 CAD 1.25 CAD + 0.25% 30-60 min None Canada only Interac e-Transfer 5 CAD 0.5% 0-1 business days or instant None Worldwide* Business Pro Wire transfer (InterFIN) 1,000 CAD free 0-10 min None Worldwide* SWIFT (Bank Frick) 4 CAD 3 CAD 1-5 business days None Worldwide* SWIFT (Etana Custody) 150 CAD free 2-5 business days or instant None *Availability for this funding provider may be limited to specific regions, please select the purple text under the ‘Deposit Method’ column to view the support article for the provider and find out more details. You can also review our geographic restrictions to determine if you are able to use a Kraken account. **$13.74  fee charged by the intermediary bank. AUD (Australian Dollar) Availability Deposit method Deposit minimum Deposit fee Processing time Withdrawal hold Australia only Bank Transfer / Osko 5 AUD free 0-2 business days. Near instant for Osko transactions. None Australia only Real Time Gross Settlement (RTGS) 100 AUD 33 AUD 0-1 business days None Worldwide* SWIFT (Etana Custody) 150 AUD free 2-5 business days or instant None *Availability for this funding provider may be limited to specific regions, please select the purple text under the ‘Deposit Method’ column to view the support article for the provider and find out more details. You can also review our geographic restrictions to determine if you are able to use a Kraken account. GBP (Pound Sterling) Availability Deposit method Deposit minimum Deposit fee Processing time Withdrawal hold UK and Gibraltar FPS/BACS (ClearJunction) 1 GBP free 0-3 business days or instant None UK and Gibraltar CHAPS (ClearJunction) 22 GBP 21 GBP Same day None UK and Gibraltar FPS/BACS (Plaid) 1 GBP free 0-3 business days or instant None UK only FPS (Banking Circle) 2 GBP free 0-1 business days None UK only PayPal 1 GBP free* Near-instant 7 days Worldwide** SWIFT (Bank Frick) 4 GBP 3 GBP 1-5 business days None Worldwide** SWIFT (Etana Custody) 150 GBP free 2-5 business days or instant None *PayPal fees will vary dependant on your region and are displayed on the final confirmation page. **Availability for this funding provider may be limited to specific regions, please select the purple text under the ‘Deposit Method’ column to view the support article for the provider and find out more details. You can also review our geographic restrictions to determine if you are able to use a Kraken account. CHF (Swiss Franc) Availability Deposit method Deposit minimum Deposit fee Processing time Withdrawal hold Liechtenstein & Switzerland only SIC (Bank Frick) 1 CHF free Same day None Worldwide* SWIFT (Bank Frick) 1 CHF 0.75 CHF 1-5 business days None Worldwide* SWIFT (Etana Custody) 150 CHF free 2-5 business days or instant None *Availability for this funding provider may be limited to specific regions, please select the purple text under the ‘Deposit Method’ column to view the support article for the provider and find out more details. You can also review our geographic restrictions to determine if you are able to use a Kraken account. JPY (Japanese Yen) Availability Deposit method Deposit minimum Deposit fee Processing time Withdrawal hold Worldwide* SWIFT (Etana Custody) 15,000 JPY free 2-5 business days or instant None *Availability for this funding provider may be limited to specific regions, please select the purple text under the ‘Deposit Method’ column to view the support article for the provider and find out more details. You can also review our geographic restrictions to determine if you are able to use a Kraken account. Create a Kraken account Important deposit information Deposits must match the same currency specified in the deposit option. For example, CAD funds should only be sent to CAD deposit options. Funds sent to deposit options that they do not belong to, may be returned and could result in charges. Deposit fees are what it costs Kraken to accept your deposit and do not include your bank's charges (if any) for sending a transfer. We cannot accept deposits from certain third-party payment processors. Verified residents in Canada can deposit with cash and debit cards using our In-Person provider. Please be mindful of banking holidays.  This information can change without notice and is not always current. Please sign in to your Kraken account and navigate to the relevant funding page to see the most current information. Kraken does not currently support US domestic deposits via checks. Do not mail checks or deposit physical cash directly to any of our bank accounts or addresses. Any checks we receive will be destroyed. Frequently asked questions Why hasn't my deposit arrived yet? Processing times are estimates only and are outside of Kraken's control. Delays are possible. If your deposit does not arrive within the estimated time frame above, please follow these steps. Are there any other fees? Your bank may charge you fees for sending the deposit to our payments processors. Intermediary or correspondent banks (banks between your bank and our bank that processes the transaction in transit) may also charge fees or convert the transaction to a different currency en route (if sending euros from outside of Europe, for example). These fees are on the account of the sender and the responsibility of the sending bank. What are the deposit limits? Deposit limits will depend on your verification level. Why is my deposit being held? A deposit might be held for various reasons. When a deposit is held our support team will reach out promptly with more information. Alternatively, you can contact support if you haven't heard from us yet. Contact Support The decimal and thousands separators shown in this article may differ from the formats displayed on our trading platforms. Review our article on how we use points and commas for more information. Related articles Bank deposit requirements and checklist Cash withdrawal options (fees, minimums and processing times) How to buy and sell cryptocurrencies on Kraken
8 min read

NFT市集

可在Kraken进行NFT交易
NFT市集Beta版本 NFT市集目前仅供Beta测试人员使用。  本支持文章中的链接仅向已授权的用户开放。  如果您还没有开始行动,欢迎注册抢先体验。   请注意:不被Kraken支持的NFT收藏品或在不正确的区块链上发送的NFT将不会显示在您的库存中,并且可能需要经过冗长的恢复过程。如果您错误地向您的Kraken帐户发送了我们不支持的NFT收藏品,请 联系客服寻求帮助。 以下是受我们市集支持的NFT。 名称 网络 代币 标准 0N1 Force Ethereum ERC-721 Boki Ethereum ERC-721 Bored Ape Kennel Club Ethereum ERC-721 Bored Ape Yacht Club Ethereum ERC-721 Boss Beauties Ethereum ERC-721 Capsule House Ethereum ERC-721 Castle Kid By Colin Tilley Ethereum ERC-721 Chimpers Ethereum ERC-721 CLONE X - X TAKASHI MURAKAMI Ethereum ERC-721 Cool Cats NFT Ethereum ERC-721 Cool Pets NFT Ethereum ERC-721 Creature World NFT Ethereum ERC-721 Creepz Genesis Ethereum ERC-721 Crypto Coven Ethereum ERC-721 CrypToadz by GREMPLIN Ethereum ERC-721 CryptoBatz Ethereum ERC-721 CryptoPunks Ethereum CryptoPunks CryptoSkulls Ethereum ERC-721 CyberKongz Ethereum ERC-721 Damien Hirst, The Currency Ethereum ERC-721 Deadfellaz Ethereum ERC-721 Decentraland Ethereum ERC-721 Degen Toonz Ethereum ERC-721 Doodles Ethereum ERC-721 ENS: Ethereum域名服务 Ethereum ERC-721 GalacticApes Ethereum ERC-721 Goblintown.wtf Ethereum ERC-721 Hashmasks Ethereum ERC-721 Lazy Lions Ethereum ERC-721 Letters by Vinnie Hager Ethereum ERC-721 Little Lemon Friends Ethereum ERC-721 Loot (for Adventurers) Ethereum ERC-721 Meebits Ethereum ERC-721 MekaVerse Ethereum ERC-721 Meta Legends Ethereum ERC-721 Mfers Ethereum ERC-721 Moonbirds Ethereum ERC-721 Mutant Ape Yacht Club Ethereum ERC-721 Nuclear Nerds of the Accidental Apocalypse Ethereum ERC-721 Otherdeed for Otherside Ethereum ERC-721 Peaceful Groupies Ethereum ERC-721 Pudgy Penguins Ethereum ERC-721 PXN: Ghost Division Ethereum ERC-721 Robotos Ethereum ERC-721 SlimHoods Ethereum ERC-721 The Doge Pound Ethereum ERC-721 The Humanoids Ethereum ERC-721 the pixels inc Ethereum ERC-721 The Sandbox Ethereum ERC-721 TIME Pieces Build a Better Future: Genesis Drop Ethereum ERC-721 Vee Friends Ethereum ERC-721 Wassies by Wassies Ethereum ERC-721 We Are All Going to Die Ethereum ERC-721 Women and Weapons Ethereum ERC-721 World of Women Ethereum ERC-721 AURORY Solana SPL BOLD BADGERS SQUAD Solana SPL Boryoku Dragonz Solana SPL DEGENERATE APE ACADEMY Solana SPL Fancy Frenchies NFT Solana SPL Frakt Solana SPL GGSG: GALACTIC GECKO Solana SPL Just Ape. Solana SPL Okay Bears Solana SPL Rogue Sharks NFT Solana SPL Rude Golems Solana SPL Solana Monkey Business Solana SPL Solsteads Solana SPL The Sneks Solana SPL Trippin’ Ape Tribe Solana SPL  
1 min read

资金服务

How to withdraw cryptocurrencies from your Kraken account
This article is for clients using the Kraken interface (kraken.com). If you are using Kraken Pro (pro.kraken.com) click here. Withdrawal hold Certain deposits, such as first time ACH purchases, debit or credit card purchases or digital wallet purchases will trigger a temporary (72 hour) withdrawal hold on the account, for security purposes. For enhanced security, debit and credit card purchases using USD will experience the 72 hour lock discussed above on all purchases, not just your first purchase. In order to withdraw cryptocurrencies from your Kraken account, you must first add and confirm the withdrawal address. Then, to withdraw, follow these steps: Sign in to your Kraken account and click the Withdraw button on the home page.   Ensure you are on the Withdraw tab in the new page. The first dropdown will be pre populated with your available crypto. If you wish to withdraw a different crypto, than the one shown, select the crypto you wish to withdraw from the dropdown. Once you have chosen the crypto you wish to withdraw, select a previously added withdrawal address. If you do not yet have a withdrawal address for the chosen crypto, click the Add new withdrawal address button to add and confirm a new one. Enter the amount you would like to withdraw or click the percentage of your account balance in that specific currency. Double check that all of the information is correct and then click Withdraw. If you are asked for an authenticator app code, then you have 2FA for funding enabled on your account and would need to use the 2FA you set up for funding (this is different from your Sign-in 2FA). If your withdrawal is successful, you will see a confirmation with your withdrawal details in the Recent transactions box as well as in the Transactions tab. Note: You will not receive an email confirmation for the withdrawal. You can keep track of your withdrawal status by viewing your recent transactions in the Transactions tab. You may receive an error message or not be able to withdraw for the following reasons: The amount is below the minimum withdrawal amount listed This amount cannot exceed your account balance Invalid Password / Permission Denied error Always be careful when withdrawing cryptocurrencies: Once a withdrawal has been sent and marked as "Success" in your Kraken account, it is impossible to cancel or reverse the transaction. It is not possible to transfer cryptocurrencies to another Kraken account. Some cryptocurrencies can be sent via multiple different networks. Make sure you are sending through a network we support so that funds are not lost. Do not participate in an ICO or token sale directly from your Kraken account — the tokens received will be irretrievable.  Related articles: How to withdraw cryptocurrencies on the Kraken Pro interface How to withdraw cryptocurrencies on the Kraken Classic interface
2 min read

资金服务

Cash withdrawal options (fees, minimums and processing times)
Withdrawal hold Certain deposits, such as first time ACH purchases, debit or credit card purchases or digital wallet purchases will trigger a temporary (72 hour) withdrawal hold on the account, for security purposes. For enhanced security, debit and credit card purchases using USD may experience the 72 hour lock discussed above on all purchases, not just your first purchase. Below is an overview of withdrawal options and their minimums, fees and processing times. Kraken supports the following currencies: USD, EUR, CAD, AUD, GBP, CHF and JPY. Important withdrawal information This information can change without notice and is not always current. Please sign in to your Kraken account and navigate to the relevant funding page to see the most current information. Cash, checks, credit & debit cards or third-party payments processor withdrawals are not possible. Processing times are estimates only and are outside of Kraken's control, so delays are possible. Please be mindful of banking holidays.  If your withdrawal does not arrive within the estimated time frame below, follow these steps.   USD (US Dollar) withdrawal options Availability Withdrawal Method/Processor Withdrawal Minimum Withdrawal Fee Processing time USA only ACH 1 USD free 0-2 business days (cutoff at 2pm EST) USA only* FedWire (MVB Bank) 20 USD 4 USD 0-1 business days (cutoff at 4pm EST) USA only* FedWire (Customers Bank) 20 USD 4 USD 0-1 business days USA only FedWire (Etana Custody) 150 USD 35 USD 1-5 business days or instant Worldwide* SWIFT (Etana Custody) 150 USD 35 USD 3-5 business days or instant Worldwide* SWIFT (Bank Frick)  100 USD 13 USD 1-5 business days  Please review the FAQ section of this article for more information on withdrawal fees.  *Availability for this funding provider may be limited to specific regions, please select purple text under the ‘Withdrawal Method/Processor’ column to view the support article for the provider and find out more details.  EUR (Euro) withdrawal options Availability Withdrawal Method/Processor Withdrawal Minimum Withdrawal Fee Processing time SEPA only SEPA (Bank Frick) 2 EUR 1 EUR 0-5 business days SEPA only* SEPA (ClearJunction) 3 EUR 0.90 EUR 0-5 business days SEPA only* SEPA (Banking Circle) 2 EUR 1 EUR 0-5 business days Instant SEPA only* Instant SEPA (Banking Circle) 2 EUR 1 EUR Near-instant Instant SEPA only Instant SEPA (ClearJunction) 3 EUR 0.90 EUR Near-instant UK only** BLINC 1 EUR free Near-instant Worldwide* SWIFT (Bank Frick) 100 EUR 5 EUR 1-5 business days Worldwide* SWIFT (Etana Custody) 150 EUR 35 EUR 3-5 business days or instant Please review the FAQ section of this article for more information on withdrawal fees.  *Availability for this funding provider may be limited to specific regions, please select purple text under the ‘Withdrawal Method/Processor’ column to view the support article for the provider and find out more details.  **Availability for this funding method is limited to UK clients with a Business account with Pro Limits. For more details see the BCB BLINC funding provider article. GBP (Pound Sterling) withdrawal options Availability Withdrawal Method/Processor Withdrawal Minimum Withdrawal Fee Processing time UK and Gibraltar* FPS (ClearJunction) 5 GBP 1.95 GBP 0-3 business days UK and Gibraltar* CHAPS (ClearJunction) 25 GBP 21 GBP Same day UK only** BLINC 1 GBP free Near-instant Worldwide* SWIFT (Bank Frick) 100 GBP 13 GBP 2-5 business days Worldwide* SWIFT (Etana Custody) 150 GBP 35 GBP 3-5 business days or instant *Availability for this funding provider may be limited to specific regions, please select purple text under the ‘Withdrawal Method/Processor’ column to view the support article for the provider and find out more details.  **Availability for this funding method is limited to UK clients with a Business account with Pro Limits. For more details see the BCB BLINC funding provider article. CAD (Canadian Dollar) withdrawal options Availability Withdrawal Method/Processor Withdrawal Minimum Withdrawal Fee Processing time Canada only EFT (POSCONNECT) 50 CAD 0.35% 2-5 business days Canada only Interac e-Transfer 15 CAD 10 CAD 0-1 business days or instant Worldwide*; Business Pro Wire transfer (InterFIN) 1,000 CAD free 0-10 minutes Worldwide* SWIFT (Bank Frick) 100 CAD 13 CAD 1-5 business days Worldwide* SWIFT (Etana Custody) 150 CAD 35 CAD 3-5 business days or instant Please review the FAQ section of this article for more information on withdrawal fees.  *Availability for this funding provider may be limited to specific regions, please select purple text under the ‘Withdrawal Method/Processor’ column to view the support article for the provider and find out more details.  CHF (Swiss Franc) withdrawal options Availability Withdrawal Method/Processor Withdrawal Minimum Withdrawal Fee Processing time Liechtenstein & Switzerland only SIC (Bank Frick) 2 CHF 1 CHF Same day Worldwide* SWIFT (Bank Frick) 100 CHF 1 CHF 1-5 business days Worldwide* SWIFT (Etana Custody) 150 CHF 35 CHF 3-5 business days or instant Please review the FAQ section of this article for more information on withdrawal fees.  *Availability for this funding provider may be limited to specific regions, please select purple text under the ‘Withdrawal Method/Processor’ column to view the support article for the provider and find out more details.  AUD (Australian Dollar) withdrawal options Availability Withdrawal Method/Processor Withdrawal Minimum Withdrawal Fee Processing time Australia only Bank Transfer 5 AUD free 0-2 business days Australia only Osko 5 AUD free Near-instant Worldwide* SWIFT (Etana Custody) 150 AUD 55 AUD 3-5 business days or instant Please review the FAQ section of this article for more information on withdrawal fees.  *Availability for this funding provider may be limited to specific regions, please select purple text under the ‘Withdrawal Method/Processor’ column to view the support article for the provider and find out more details.  JPY (Japanese Yen) withdrawal options Availability Withdrawal Method/Processor Withdrawal Minimum Withdrawal Fee Processing time Worldwide* SWIFT (Etana Custody) 15,000 JPY 35 USD equivalent in JPY 3-5 business days or instant Please review the FAQ section of this article for more information on withdrawal fees.  *Availability for this funding provider may be limited to specific regions, please select purple text under the ‘Withdrawal Method/Processor’ column to view the support article for the provider and find out more details.  Frequently Asked Questions Why does Kraken charge withdrawal fees? The payments providers that we work with charge us fees for withdrawals. What are the withdrawal limits? Withdrawal limits depend on your verification level. Are there any other fees? Intermediary or correspondent banks (banks between our bank and your bank that processes the transaction in transit) may sometimes charge fees or convert the transaction to a different currency en route. If you have any further questions, chat directly with one of our support specialists, by clicking on the Help button in the lower right corner of your screen. Related articles Cash deposit options (fees, minimums and processing times) The decimal and thousands separators shown in this article may differ from the formats displayed on our trading platforms. Review our article on how we use points and commas for more information.
5 min read

入门指引

Debit or credit card purchases with Visa and Mastercard
You can instantly purchase a range of cryptocurrencies using your Visa and Mastercard. Withdrawal hold As a security precaution, withdrawals in any currency of up to 100% of your first debit or credit card purchase will be locked for 72 hours. This means that if your first debit or credit card purchase was $1,000, you will not be able to withdraw the equivalent of $1,000 in either cash or crypto for the following 72 hours. Additional debit or credit card purchases made during this 72 hours will also be locked for the remainder of the 72 hours. For enhanced security, debit and credit card purchases using USD may experience the 72 hour lock discussed above on all purchases, not just your first purchase. Requirements Your Kraken account must be verified to the Intermediate or Pro level, with residence in a supported region. You must hold a valid Visa or Mastercard in the same legal name as your Kraken account. For our non-US clients, debit and credit cards that are enabled with 3D Secure are accepted. For US clients only debit cards are supported at this time. Fees and limits Kraken fees for buying, selling, or converting assets using your card consist of a displayed fee and, where applicable, a spread which is included in the price. Any spread is calculated before orders are executed and may differ for similar transactions. This is because the spread is determined based on a combination of factors, including but not limited to transaction size, asset, payment method and market conditions. Card purchase fees: The final transaction fee is provided on the final confirmation page and is visible before you complete the purchase. There are no hidden or additional fees and the total value shown on the confirmation page is what Kraken will charge to your card. Card and transaction limits: Each transaction has a minimum purchase amount. There is a maximum spending amount within a time-based seven day rolling period. This limit is combined with Apple Pay or Google Pay purchases. Purchase amounts count towards your daily and monthly funding limits. A maximum of three attempts to save your payment card is allowed within a 30 day rolling period. Deleting saved cards will not reset this limit so be mindful of this before removing any of your saved card details. Card information is securely stored and displayed according to PCI compliance regulations. For clients in the USA, a maximum of one card can be added within a 30-day rolling period and a maximum of two attempts to add a new card is allowed. Currency Minimum purchase amount Seven day purchase limit AUD A$14.00 A$7,000 CAD C$12.50 C$6,500 CHF CHF 10.00 CHF 5,000 EUR €10.00 €5,000 GBP £8.00 £4,000 USD $10.00 $5,000 Important information The default payment currency is pre-determined by your verified country of residence. Depending on your card issuers policy, they may charge additional fees for cash advance or online card purchases. Bank charges for credit card payments or international transaction fees are independent from Kraken’s fee and are outside of our control. The Buy Crypto widget and our Kraken app are specifically designed for easy buying and selling. Withdrawals to cards are not supported. As a security precaution we may limit the number of transactions allowed per day. Instructions If you are using the Buy Crypto widget on our website, you can view step-by-step instructions on how to add your payment card. For guidance on adding your card while using the Kraken App, please see the instructions provided here. Failed or declined transactions There are a number of reasons why a transaction could fail: Website or API connectivity issues. Adverse market volatility, meaning we're unable to lock down a price. Transactions can also be declined by your card issuer at their discretion. If your card was charged but you did not immediately receive your crypto assets, the transaction will automatically be voided within two hours.  These lists are not exhaustive, so if your purchases continue to fail please contact our Support team, or chat directly with one of our Support specialists by clicking the Help button in the right corner of your screen. Explanation of 3D Secure (3DS) 3DS, typically referred to as "Verified by Visa" or “Mastercard SecureCode", is an additional security layer used to authorize online purchases. Depending on your card issuer, they may require a password; one-time-PIN; or authorization within a banking app If you are unsure if your card is 3DS, please contact your card issuer to enquire if they support this security feature.  Supported regions Kraken offers Visa and Mastercard in many countries. Please see this list to view the payment methods available in your region. The decimal and thousands separators shown in this article may differ from the formats displayed on our trading platforms. Review our article on how we use points and commas for more information.
4 min read

入门指引

Buying Crypto on Kraken
Withdrawal hold Certain instant purchases, such as first time ACH Online Banking, debit or credit card or digital wallet purchases, will trigger a withdrawal hold for up to 72 hours. Withdrawal holds may also be triggered by deposits from certain banks as well as security reasons.  For enhanced security, debit and credit card purchases using USD will experience the 72 hour lock discussed above on all purchases, not just your first purchase. You can buy, sell and convert any combination of cryptocurrencies and cash instantly using the Buy Crypto widget or by using the dedicated Buy, Sell and Convert buttons on the home page. Instructions on how to use the Buy, Sell and Convert options are shown below. This article is for clients using the Kraken interface (kraken.com). Which Kraken interface am I on? How to Buy Click on Buy Crypto at the top of the page and select the Buy option. You can also access the Buy option by clicking the Buy button on the home page. On the Buy screen, a default asset is selected. If you would like to buy a different asset click on the asset name. In the search field, type in the name of the asset you wish to buy. In this example, we'll buy BTC. Enter the cash amount you would like to buy, or select the cash options available to input the volume of crypto you want to buy. Before you click the Review button, ensure that you have selected the correct Pay With method. You can pay with your cash balance, your debit or credit card, Apple Pay or Google Pay, or with ACH online banking. If everything looks right, click Confirm to complete the order. A confirmation screen will pop up to show the asset volume being purchased, the quoted asset price, fees and cash amount for the purchase. When paying with your debit/credit card, additional confirmation with 3D Secure will need to be completed. That's it! You've successfully bought crypto. How to Sell Click on Buy crypto at the top of the page and select the Sell option. You can also access the Sell option by clicking the Sell button on the home page. On the Sell screen, a default asset is selected. If you would like to sell a different asset click on the asset name. In the search field, type in the name of the asset you wish to sell. Select the asset you wish to sell. In this example, we will sell BTC.  Enter the amount you want to sell and click the Review button. A confirmation screen will pop up so you can double check your order. If everything looks right, click Confirm to complete the order. How to Convert The Convert tab allows you to convert between any crypto and cash assets. While there are still some geographic restrictions on certain assets, there is no limitation on supported currency pairs! Click on Buy crypto at the top of the page and select the Convert option. You can also access the Convert option by clicking the Convert button on the home page. On the Convert screen, default To and From assets are selected. In the From drop-down menu, select one of your available assets. Select any of the available currencies from the To drop-down menu. A confirmation screen will pop up so you can double check your order. If everything looks right, click Confirm to complete the order. How to add your debit or credit card Click on Buy Crypto at the top of the page. If you have not yet added a payment method: Under the Pay with dropdown, click on Add a payment method. If you have previously added a payment method, or if you have a cash balance, you will see an existing payment method instead of the Add payment method option. If you wish to add a different payment method, click on your existing balance under Pay with and select Add payment method. To add your card, click on the Add a payment card option. Your first and last name are pre-filled with your legal name as verified on your Kraken account. If your card only has your initials and surname, or has an additional middle name, your bank should still validate your card. We do not accept payment cards issued in someone else's name. Input the 16 digits found on your Visa or Mastercard card, add the expiry date and 3 digit security code found on the back of your card.  Your address is pre-filled with the verified address on your Kraken account, however this can be edited if your card billing address differs. Click continue once you have inputed the required information. Once your card has been validated, you will be able to select it from the Pay with options. The default payment currency is pre-determined by your verified country of residence. How to connect to ACH online banking Click on Buy Crypto at the top of the page. Select Add payment method and then select Connect a bank. Select the Pay with drop down and click the Add a payment method button. If you have previously added a payment method or if you have a cash balance, you will see an existing payment method instead of the Add payment method option. Locate your bank by entering the name in the search field. Input your online banking sign-in credentials. Depending on your bank, you may need to provide additional verification via text message, email or phone call. Once confirmed, your online banking will be listed in the Pay with option. How to edit or delete your saved payment card or online bank account Once your card or banking information is stored, it's not possible to access and edit. You will need to delete the stored information and then add it again with the updated information if needed. To delete card or banking information, click on the profile icon in the top right corner of your screen and click on Payment methods. Next to the card or bank account you want to remove, select the bin icon and click Remove. You can also add a new payment method by clicking on the Add payment method button on this screen: If you do not see this option, then you will need to disable your Global Settings Lock. A maximum of three attempts to save your payment card is allowed within a 30 day rolling period. Deleting saved cards will not reset this limit so be mindful of this before removing any of your saved card details. Deleting saved cards will not reset this limit so be mindful of this before removing any of your saved card details. Locating your transaction The asset that you have purchased will be credited to your Kraken account balance. To view the transaction, navigate to the Transactions tab on your account. The purchase will be visible in the format of: Bought = The amount debited from your account balance Deposited = The amount credited to your Kraken balance If you purchased with your card or online banking, you will see HOLD beside the deposit entry. This is just a term to differentiate between an instant purchase and a cash bank wire deposit. The deposited funds are held for a specific crypto purchase, and should not be confused with a deposit that has been placed on hold. Funding options Cash and bank wire deposits Kraken supports a wide range of cash and bank wire deposits in the following currencies: USD, EUR, CAD, AUD, GBP, CHF and JPY. To be eligible for these deposit options, your Kraken account must be verified to Intermediate or Pro level. US residents (excluding NY, TX, WA and overseas US Territories) are also eligible for Express verification. For step by step instructions, please see our support article on how to deposit funds to your Kraken account. Bank wire withdrawals Withdrawals via bank wire are available in USD, EUR, CAD, AUD, GBP, CHF and JPY. To be eligible for these withdrawal options, your Kraken account must be verified to Intermediate or Pro level. US residents (excluding NY, TX, WA and overseas US Territories) are also eligible for Express verification. Our guide on how to withdraw funds from your Kraken account will show you how to do this. Crypto deposits With many different cryptocurrencies available on Kraken, deposit options are endless! Have a look at our guide on how to deposit cryptocurrencies to your Kraken account for detailed instructions. Remember to check the minimum deposit amount before you send any funds. Crypto withdrawals Withdrawing your crypto funds is quick and easy. Our guide on how to withdraw cryptocurrencies from your Kraken account provides detailed instructions. Debit & credit card purchases Debit & credit card purchases are available to Kraken users with Intermediate or Pro level verified accounts and residence in one of these supported countries.  Kraken accepts Visa or Mastercard that support 3D Secure (3DS) which is in the same legal name as your Kraken account. If your debit or credit card purchase has failed or continues to be declined, it could be for a number of reasons. Please contact our support team if your purchases continue to fail.  ACH online banking purchases To be eligible for ACH online banking purchases, your Kraken account must be verified to the Express, Intermediate or Pro level with residence in the USA. If you are having trouble making a purchase through ACH online banking follow our troubleshooting tips. If the issue persists please contact our support team.  This service is not available to residents in New York or Washington. Supported currency pairs You can buy, sell and convert any asset to any other asset. Please note the following exceptions: There are some geographic restrictions which may affect the assets that are available in your verified country of residence. Cash-to-Cash pairs are not available in the USA. ETH2.S-ETH is not available. Newly listed coins may have a delay of a few days before becoming available. Related articles: The Buy Crypto Widget on Kraken Classic
8 min read

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