Dicas para scanear ou fotografar documentos de identidade

Global Settings Lock

If you are having trouble editing your address or uploading documents to your account please try turning off your GSL (Global Settings Lock) and try again.

Here are some tips for taking photos or scans that will meet our image requirements.

Note: photos are preferred over scans.

Using a camera

Using a scanner

File requirements for uploads ("Invalid Parameters" error)

You will also need to make sure that your photo/scan meets our technical parameters. When uploading documents for account verification, please ensure your documents are not password protected. This will cause delays in the verification process and you will be asked to resubmit the documents with the password protection removed.If you receive the error "Invalid Parameters", when uploading your documents, this means the file doesn't fit our technical parameters (and in some rare cases, even if it does). Make sure that your upload files meet these guidelines:

	Minimum	Maximum
File size	5 KB	16 MB
Image dimensions	350 x 350px	6144 x 6144px

	Supported	Not Supported
File types	.jpeg .jpg .png .pdf	.csv .docx .heic .xls

•
If one or more of these parameters are not met, your upload will fail.
•
If your file is within these guidelines but you still get the error, please take a screenshot of your image and try to upload that instead.
•
If it still does not work, please contact support and mention "Invalid Parameters" in your message.

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Using a camera

Using a scanner

File requirements for uploads ("Invalid Parameters" error)

Minimum

Maximum

Supported

Not Supported