Não consigo acessar minha conta!

If you can't sign in to your account and our status page is showing that our services are operational, this could mean that:

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An incorrect username was entered.
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An incorrect email was entered.
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Email sign-in is not enabled on your account and you are attempting to sign-in using your email.
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An incorrect password was entered.
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An incorrect Two-factor Authentication (2FA) code was entered.
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A new device requires approval.
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Automated emails are not being received.
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Your browser may be experiencing issues.
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One of these messages is shown before you can visit our website:
You are being rate limited
Origin DNS error
Access denied

By clicking on the purple links above, you will most likely find a solution to troubleshoot your issue.

If you see the message: ''We have temporarily disabled access to your account, please contact Support'', or if none of these topics apply to your situation, please submit a support request so our Support team can assist you.

For more detailed steps and common questions, review the topics below.

These steps are for web only. If you need help signing into your account, via the Kraken app, please view our recovery steps for your account username and password.

Username recovery steps

Password reset steps

Sign-in 2FA recovery steps

Device approval steps

Why am I getting a "Session Invalid" message?

Troubleshooting

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I did not receive an email
If you did not receive an email, make sure to check the spam and trash folder of your email account and verify that you spelled the email address and username correctly during the process.
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Still did not receive an email?
Check out this support article for more information on email delivery issues.
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I received the email but the link does not work
The password reset link expires two hours after it is sent and can only be used once. If you missed the two hour time period, you will need to request a new password reset again.
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I get the message "Your password must be at least 12 characters"
For security purposes we only allow passwords that are 12 characters or longer, use a longer password to continue. We recommend using a reputable password manager that can generate and remember a safe password for you.
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I get the message "Your password must contain at least one number"
For security purposes we only allow passwords that include at least one number, add a number to your password to continue. We recommend using a reputable password manager that can generate and remember a safe password for you.
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I get the message "Your password must contain at least one special character"
For security purposes we only allow passwords that include at least one special character, add a special character to your password to continue. You can choose from the following characters:
!"#$%&'()*+,-./:;<=>?@[\]^_`{|}~.
We recommend using a reputable password manager that can generate and remember a safe password for you.
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I get the message "Passwords do not match"
One of the two passwords that you entered does not match the other, fill out both passwords again and make sure that you save your password in a safe place. We recommend using a reputable password manager that can generate and remember a safe password for you.
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I get the message "Failed to set password"
It could be that you have a Master Key enabled, fill the Master Key in the appropriate field.I have a Master Key, but don't remember it or don't have access to it any longer. Please submit a support request to receive help from our Support team.