The quickest way to solve a problem is to chat with us online or via mobile apps

Something specific? Email us and we'll get back to you

Prefer to speak over the phone? Give us a call and talk to one of our specialists 

Cookie settings

<p>Don’t worry, we’ve got you covered.</p><p>To access this page and explore more, please visit our dedicated German site to discover exciting content tailored for you.</p><p>If you believe this detection is an error, please close and navigate back.</p>

Oops! It looks like you're unable to view this content from Germany.

Withdrawal fee

Withdrawal minimum (including fee)

Cryptocurrency

<h5>We&#x27;re here for you, 24/7.</h5><h5>To ensure a smoother support experience, we suggest <Custom.ExternalLink key="242c1514eb23">chatting with us via our mobile apps</Custom.ExternalLink>, where you&#x27;ll be notified as soon as we reply.</h5><h5><Custom.ExternalLink key="8811cbe74860">Or give us a call!</Custom.ExternalLink></h5><p></p>

Contact Us

Our server encountered an internal server error. Please try again.

Sorry, this page is not working right now

Support

A professional trading experience on the go

Securely store and manage your crypto and NFTs

Turn your Mac or PC into a super-charged trading station

Support Center

Incorrect selection may result in requests for additional information.

Approximate account balance

Funding and trading activity within the last six months

<p>Can you answer YES to any of the following? If you can, please provide additional details in the field below.</p><ul><li>&bull; &nbsp; Someone assists with the day-to-day operations of my account.</li><li>&bull; &nbsp; Someone instructed me to install remote access software so they could help with my Kraken account.</li><li>&bull; &nbsp; Someone instructed me to withdraw crypto assets to a third-party platform.</li> </ul>

Tell us about your request. The more detail the better.

Government Issued ID Uploaded for Verification

Once you submit this form you will be provided with additional instructions via email.

Please select all that apply

Account Holder Last Name

Ensure your date of birth is entered in the 'YYYY-MM-DD' format, with '-' as the separator. Incorrect dates or formats may result in failed verification.

Date of birth

Account Holder First Name

The name of your business used in registration documents, bank accounts, etc.

Legal name of entity

Please ensure the email address you provided is correct before submitting this ticket.

By checking this box, you understand that we will email you instructions for immediate action after submission of this ticket.

What type of issue are you experiencing?

What currencies do you have on your account?

Kraken account type

No ID expiry date

Email address associated with your Kraken account

Metadata

How did you lose access to the email address associated with your Kraken account?

Approximate account balance (USD equivalent)

If you navigated to a potential phishing website, we recommend reviewing your recent browsing history and providing us with any "Kraken URL" that differs from www.kraken.com. Please do not navigate to the phishing site, and never enter your Kraken credentials anywhere other than kraken.com or support.kraken.com. 

Phishing Site URL (Example: https://www.fake-kraken.io)

How did you reach this phishing site?

I want to report a phishing site

Province/State/Region

Telephone Number

Approximate date of last successful sign-in

Is the account verified to Intermediate level or higher?

Issuing Country

ID Expiration Date

Please describe recent deposit and withdrawal activity on your account

Postal/Zip code

Number found on your Government issued ID uploaded for verification

Please describe recent trading activity or purchases made on your account

Street address

City

Sign-in troubleshooting & Account security

To access this page and explore more, please visit our dedicated German site to discover exciting content tailored for you.

If you believe this detection is an error, please close and navigate back.

To ensure a smoother support experience, we suggest 

, where you'll be notified as soon as we reply.

Explore our support articles below to troubleshoot common sign in issues before submitting your form.

Issue with Two-Factor Authentication (2FA) :: 2FA unavailable or uninstalled / Broken phone / New phone

Issue with Two-Factor Authentication (2FA) :: Lost/Stolen 2FA device

General Account Issue :: Password reset issue

General Account Issue :: Invalid username or password / Invalid sign-in

General Account Issue :: Account temporarily suspended

General Account Issue :: Not receiving any emails

General Account Issue :: Lost access to email address

Report suspicious activity

General Account Issue :: Reopen a closed account

General Account Issue :: Global Settings Lock issues

Unknown email(s) received

Withdrawal(s) I don't recognize

Trade(s) I don't recognize

Suspicious Sign-in(s)

Personal

Business

$0 - $100

$101 - $3,000

$3,001 - $25,000

> $25,000

Lost credentials / Email deleted / Other

Hacked or Compromised Email

$3,001 - $25,000	

Yes/Unsure

Driver's License

ID Card

Passport

Visa

Other

Afghanistan

Åland Islands

Albania

Algeria

American Samoa

Andorra

Angola

Anguilla

Antarctica

Antigua and Barbuda

Argentina

Armenia

Aruba

Ascension Island

Australia

Austria

Azerbaijan

Bahamas

Bahrain

Bangladesh

Barbados

Belarus

Belgium

Belize

Benin

Bermuda

Bhutan

Bolivia

Bosnia and Herzegovina

Botswana

Bouvet Island

Brazil

British Indian Ocean Territory

British Virgin Islands

Brunei

Bulgaria

Burkina Faso

Burundi

Cambodia

Cameroon

Canada

Canary Islands

Cape Verde

Caribbean Netherlands

Cayman Islands

Central African Republic

Ceuta and Melilla

Chad

Chile

China

Christmas Island

Clipperton Island

Cocos [Keeling] Islands

Colombia

Comoros

Congo - Brazzaville

Congo - Kinshasa

Cook Islands

Costa Rica

Côte d’Ivoire

Croatia

Cuba

Curaçao

Cyprus

Czech Republic

Denmark

Diego Garcia

Djibouti

Dominica

Dominican Republic

Ecuador

Egypt

El Salvador

Equatorial Guinea

Eritrea

Estonia

Ethiopia

European Union

Falkland Islands

Faroe Islands

Fiji

Finland

France

French Guiana

French Polynesia

French Southern Territories

Gabon

Gambia

Georgia

Germany

Ghana

Gibraltar

Greece

Greenland

Grenada

Guadeloupe

Guam

Guatemala

Guernsey

Guinea

$101 - $500

$501 - $1,000

$1,001 - $5,000

$5,001 - $10,000

$10,001 - $30,000

$30,001 - $50,000

> $50,000

None

Contact us directly

We're here for you, 24/7.

To ensure a smoother support experience, we suggest chatting with us via our mobile apps, where you'll be notified as soon as we reply.

Or give us a call!

Sign-in troubleshooting & Account security