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API Support (REST/WebSocket)
Tell us about your request. The more detail the better.
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How are you contacting our API endpoints?
What endpoint are you attempting to access?
Please remember that the rate limit for public calls is based on IP while rate limit for private calls is based on your verification level.
Timestamp or approx time when the issue happened
What is the Asset Pair subscribed?
What is the channel subscribed (eg. ohlc, ticker, etc.)?
If you subscribed to the "book" channel, how many levels did you subscribed to?
If you subscribed to the "ohlc" channel, what have you set as "interval" info?
ConnectionID as reported in systemStatus (first message), if available
What parameters are you passing to the API endpoint?
What error messages are you receiving in response?