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Business account info update category

Ownership %

To avoid possible funding delays please also ensure all current transactions are settled. 


New business name

Social Security Number (SSN)

Tick this box if you see the error: "One of your documents has not been accepted by our payment processor"

I would like to

Will this person have access to the account?

If you wish to remove more than one accessor, please let us know in the comments below by listing their names. We will reach out to you for further assistance.

If you wish to add more than one beneficial owner, please let us know in the comments below by listing their names. We will reach out to you for further assistance.

If you wish to add more than one accessor, please let us know in the comments below by listing their names. We will reach out to you for further assistance.

If you wish to remove more than one beneficial owner, please let us know in the comments below by listing their names. We will reach out to you for further assistance.

Tell us about your request. The more detail the better.

Reason for name change

Reason for telephone number change

Reason for address change

If your business offerings have changed or you are now offer new products or services please provide additional details below.

Please provide additional details in regards to the business contact information you would like to update.

This can be found under Settings > Account > Public Account ID. If you don't yet have a Kraken account, enter "No Account."

Public account ID

Date of birth

Your phone number

Previous name

Please ensure that the name on your Kraken account matches the name on your bank account. If not, cash transactions may be placed on hold.

New name

Previous telephone number

New telephone number

Street address

Previous address

Metadata

Account information type

Full name

Full name of the person you would like to remove

What type of issue are you experiencing?

Personal information type

Province/State/Region

Postal/Zip code

Country of residence

Nationality

Kraken account type

Title / Position

City

Business contact email

Get verified or change account info

For successful document uploads, please ensure that file format must be JPEG, JPG, HEIC, PNG, or PDF, and file size should be between 5 KB and 16 MB. Images should be in color and high resolution and image dimensions should fall within the range of 350 x 350 to 6144 x 6144 pixels.

If you're still experiencing issues, please complete the request form below. We will send you further instructions on how to submit your documents.

If you applied more than 24 hours ago, please check your email inbox, including your spam or junk folder, as we may have requested additional information. If you haven't received an email from us within 24 hours of signing up, please fill out this support request form.

Note that verification processing times may be longer during periods of high demand.

To troubleshoot possible browser issues, please refer to our 

You can also monitor the status of our services at any time via our status page 

You can attempt to resolve this issue by typing either '1' or '10000' in the 'Postal/ZIP Code' field.

Please ensure that the name on your Kraken account matches the name on your bank account.

If the name on your bank account has not been updated yet, please update your name with the bank account before submitting your name change request.

Please note that if the name on your Kraken account does not match the name on your bank account, cash transactions may be placed on hold.

 document that shows your new address below.

 The document must be in JPEG, JPG, HEIC, PNG or PDF format, attached as individual file(s), not provided in a download link or ZIP file.

Proof of address documents must contain your name, address and be dated less than three months before from the date of submission.

We do NOT accept P.O. Box addresses from any country.

Please submit an updated government-issued photo ID. If you have a name change certificate from your government, include this document in your upload as well.

Make sure that your documents meet the ID image requirements and that the file is in JPEG, JPG, HEIC, PNG or PDF format. The documents should be attached as individual files and not in a downloadable link or ZIP file.

Please attach the business name change certificate issued by the appropriate government body or DBA certificate, if applicable.

Attachments should be attached as individual files and not in a downloadable link or ZIP file. Any of the following formats are acceptable: JPEG, JPG, HEIC, PNG or PDF.

Please attach one of the following documents. The document should contain the legal name and physical address of the business, issued within the last 90 days:

To add a new accessor to your business account please provide the 

Proof of Residence document or valid government issued ID document

To update beneficial ownership details for your business account please provide the following documents:


- Organizational Chart displaying ownership structure if your business entity is owned by another entity (signed by at least 1 UBO and dated within the last 6 months)

Attachments should be attached as individual files and not in a downloadable link or ZIP file. Any of the following formats are acceptable: JPEG, JPG, HEIC, PNG or PDF.

Please provide more details about the person you would like to add.

: If you can't sign-in to your account, review our 

 support article for troubleshooting tips.

Waiting for my account to be verified

Unable to enter personal information

Document upload issues

Technical issues (e.g. blank page, verification disabled)

Changing account information

Can't sign in

Other

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Address

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Beneficial ownership

Add accessor

Remove accessor

Add beneficial owner

Remove beneficial owner

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Get verified or change account info

We're here for you, 24/7.

Open a chat or give us a call.

Get verified or change account info

Open a or give us a call.