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Business account info update category

Ownership %

To avoid possible funding delays please also ensure all current transactions are settled. 


New business name

Social Security Number (SSN)

Tick this box if you see the error: "One of your documents has not been accepted by our payment processor"

Will this person have access to the account?

Tell us about your request. The more detail the better.

Reason for name change

Reason for telephone number change

Reason for address change

If your business offerings have changed or you are now offer new products or services, please provide additional details below.

Please share more information about the business contact details you want to update.

If you have additional beneficial owners or account accessors please provide their details.

This can be found under Settings > Account > Public Account ID. If you don't yet have a Kraken account, enter "No Account."

Public account ID

Kraken account type

Ensure your date of birth is entered in the 'YYYY-MM-DD' format, with '-' as the separator. Incorrect dates or formats may result in failed verification.

Date of birth

Phone number

Previous name

Please ensure that the new name matches the name on your bank account. If not, cash transactions may be placed on hold.

New name

Previous telephone number

New telephone number

Street address

Previous address

Metadata

Account information type

Full name

What type of issue are you experiencing?

Personal information type

Province/State/Region

Postal/Zip code

Country of residence

Nationality

Title / Position

City

Business contact email

Get verified or change account info

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You can attempt to resolve this issue by typing either 

 document that shows your new address below.

 issued by the appropriate government body or DBA certificate, if applicable.

The document must be in JPEG, JPG, HEIC, PNG or PDF format, attached as individual file(s), not provided in a download link or ZIP file.

Please submit one of the following documents that contains the legal name and physical address of the business, issued within the last 90 days.

 format, attached as individual file(s), not provided in a download link or ZIP file.

New beneficial owner / account accessor info

If you would like to add more than one person, please provide their details in the comments section below.

Please provide the following valid documents:

Note: If you can't sign in to your account, please submit the 

Sign-in troubleshooting & Account security

Waiting for my account to be verified

Unable to enter personal information

Document upload issues

Technical issues (e.g. blank page, verification disabled)

Changing account information

Can't sign in

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Beneficial ownership and account accessor information

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