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Support

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Securely store and manage your crypto and NFTs

Turn your Mac or PC into a super-charged trading station

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Verify Your Account

To access this page and explore more, please visit our dedicated German site to discover exciting content tailored for you.

If you believe this detection is an error, please close and navigate back.

If you're a new client residing in Germany, please follow the instructions

If you're an existing German client and need to re-verify, follow these steps:

We may need additional information from you. If so, we’ll notify you via email or a popup when you sign in.


To be eligible to create a Kraken account and use our services, you must:

The Intermediate account is the first verification level, granting you access to essential functions like buying/selling crypto, depositing cash/crypto, and margin trading. 
Check your verification level in Kraken App, Kraken Web and Kraken Pro by going to:  Settings → Account → Account details.

To open a Personal account with Pro limits:

For personal bank transfers with business account benefits, consider a Personal account with Pro limits.

To apply for a business account, you will need to provide valid 

Not sure which verification level to choose? Here's a breakdown of Kraken’s verification levels and what each one unlocks.

Note:

Didn’t receive the verification email from Kraken? Use the steps below to troubleshoot:

Having trouble uploading your ID document? Use the steps below to troubleshoot:

Wondering if your verification has been approved? Here's how you can check the status and what to do if it's delayed.

If there’s no status update and it’s been more than 5 business days, 

 unless instructed to do so as this will cause even more of a delay.

Struggling with submitting your face photo? Follow these steps to make sure your photo is accepted.

If you are unable to upload the photo, send the photo manually to support by clicking on the form below.

Seeing an error message while verifying your account? Here's how to troubleshoot and fix common errors.

If the error persists, contact support for further troubleshooting.

Can’t get your address verified? Here's what you can do to make sure your address submission is accepted.

 the document by clicking on the form below:

To get verified to the Intermediate or Pro level, we require the following documents to be uploaded:

In some case you may be asked to provide a:

You will be required to submit general business information (i.e. name of the entity, registration number, registration date, registered and operating address) as well as the following documents:

If you are waiting for your account to be verified, here’s how you can check your verification status and understand the processing time.

If your verification was rejected, follow these steps to resolve the issue and submit your documents correctly.

If you’re still unsure about the rejection reason or have questions, contact Kraken’s support team for assistance.

Made a mistake or need to update your verification documents? Here’s how you can change or resubmit your documents.

Need help verifying your account? Select where you're stuck and we'll guide you to a solution.

Before Verification

During Verification

After Verification

I don’t know how to start the process

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I don’t know what documents to submit

Afghanistan

Åland Islands

Albania

Algeria

American Samoa

Andorra

Angola

Anguilla

Antarctica

Antigua and Barbuda

Argentina

Armenia

Aruba

Ascension Island

Australia

Austria

Azerbaijan

Bahamas

Bahrain

Bangladesh

Barbados

Belarus

Belgium

Belize

Benin

Bermuda

Bhutan

Bolivia

Bosnia and Herzegovina

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Bouvet Island

Brazil

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British Virgin Islands

Brunei

Bulgaria

Burkina Faso

Burundi

Cambodia

Cameroon

Canada

Canary Islands

Cape Verde

Caribbean Netherlands

Cayman Islands

Central African Republic

Ceuta and Melilla

Chad

Chile

China

Christmas Island

Clipperton Island

Cocos [Keeling] Islands

Colombia

Comoros

Congo - Brazzaville

Congo - Kinshasa

Cook Islands

Costa Rica

Côte d’Ivoire

Croatia

Cuba

Curaçao

Cyprus

Czech Republic

Denmark

Diego Garcia

Djibouti

Dominica

Dominican Republic

Ecuador

Egypt

El Salvador

Equatorial Guinea

Eritrea

Estonia

Ethiopia

European Union

Falkland Islands

Faroe Islands

Fiji

Finland

France

French Guiana

French Polynesia

French Southern Territories

Gabon

Gambia

Georgia

Germany

Ghana

Gibraltar

Greece

Greenland

Grenada

Guadeloupe

Guam

Guatemala

Guernsey

Guinea

Not sure where to begin with verification? No problem! Here's a quick guide to help you start your account verification process with Kraken.

Need more help?