Security

No phone support

• ★ Kraken does not offer phone support

Security: Basics

• What does Kraken do to secure my personal information?
• Does Kraken hold full reserves?
• Why am I getting a "Session Invalid" message?

Security: Account

• ★ Beware of Phone Scams
• ★ Beware of Phishing Scams
• Securing Your Account
• Using Two-factor Authentication (2FA) to Secure Your Account
• Setting Up an Authenticator App as Two-factor Authentication (2FA)
• What is an Authenticator App?

See all 14 articles

Security: Email

• What is PGP encryption?
• How do I set up PGP for my email?
• How do I tell Kraken what my public PGP key is?
• Where can I find the PGP key to verify automated outgoing email from Kraken?
• What is the file "signature.asc" attached to email I receive from Kraken?

Login Trouble

• I can't log into my account!
• How can I recover my account?
• What are the Password and Username format requirements?
• I haven't received my account activation email