Submit a Request
Submit A Request
How can we help?
Securing your account
Beware of Phishing Scams
Beware of Phone Scams
Personal information is not viewable on Kraken accounts
What does Kraken do to secure my personal information?
Client Success Program
Security of funds
Does Kraken hold full reserves?
Are balances stored on Kraken insured?
Is it possible to set beneficiary or nominee?
I can't log into my account!
Account Recovery Photo (ARP) Instructions
Why am I getting a "Session Invalid" message?
Two-factor Authentication (2FA) Basics
Secure your account with Two-factor Authentication (2FA)
How does two-factor authentication (2FA) for Login work?
How does two-factor authentication (2FA) for Trading work?
How does two-factor authentication (2FA) for Deposits & Withdrawals (Funding) work?
How does two-factor authentication (2FA) for API keys work?
What is an Authenticator App?
See all 7 articles
Two-factor Authentication (2FA) Troubleshooting
Using an Authenticator App for two-factor authentication (2FA)
Using a YubiKey for two-factor authentication (2FA)
Authenticator app 2FA time syncing
Custom settings for authenticator app 2FA
How to find the backup code for authenticator app 2FA
See all 11 articles
The Global Settings Lock (GSL) and the Master Key
What is the Global Settings Lock (GSL)?
Setting up the Global Settings Lock (GSL)
How do I remove my Global Settings Lock (GSL)?
What is a Master Key?
I can't unlock my account settings
Securing your email address
What is PGP/GPG encryption?
How do I set up PGP/GPG encryption for my email?
Where can I find Kraken's PGP public key?
Receiving PGP/GPG encrypted emails
How do I receive PGP/GPG encrypted emails from Kraken?
Why is Kraken's public key showing as expired?
How do I find my public key? (Enigmail)
How do I tell Kraken what my public PGP key is?
How do I sign Kraken's public key?
How do I check if PGP encryption is working on my Kraken account?
See all 10 articles
Sending PGP/GPG encrypted emails
How can I contact your support team using PGP/GPG email encryption?
Chat directly with one of our client engagement specialists about your specific needs
Dive into the platform and work leveraged trades into your crypto trading strategy