For information on changes for our US clients, please visit our Support Center article.

Due to increased demand, account verification may be delayed. Please avoid submitting multiple requests, and for best results, review our document requirements beforehand.
Creating and verifying your account on the Kraken Pro app
This article is for clients using the Kraken Pro app.

If you are looking for information on how to get verified on the Kraken app, you can find out here!

Creating your account

To create an account using the Kraken Pro app, you'll first need to install the app via the App Store or Google Play.
Once installed, open the app and tap the Create account button.
Next, you'll need to provide the details to your new account. Please provide:
At this point, an email will be sent to you with an activation code. Please enter the activation code in the app, or simply tap the link in the email message.

Verifying your account

In order to buy and sell cryptocurrencies, you'll need to verify your account with Kraken. To verify your account, tap "Start personal verification" and provide the following information:
  • Mobile phone number
  • First and last name, as written on your ID document
  • Date of birth (must be at least 18 years of age)
  • Address
  • Social security number (US only)
  • Occupation
You will then need to photograph and submit some supporting documents.
Identity document
  • National ID (front and back)
  • Passport (information page)
  • Driver's license (front and back)
Proof of address document
  • Utility bill
  • Bank statement
  • Credit card statement
  • Proof of residency certificate
Residents of the US and South Africa will also be asked to provide a face photo.
Each step will explain the document requirements, and we also have tips on how to provide a high quality photo.
Once your documents have been submitted, they will be processed and you will receive an email when your account is verified. If you have any questions about the verification process, or you encounter any issues, please contact support.