Why can’t I see my deposit or withdrawal?
If your cryptocurrency deposit is missing or you cannot find it in your Kraken account, it may be for a number of reasons. Visit our support article to find common reasons for a missing deposit that you can check.
Missing withdrawal
Please check that the funds were sent to the correct withdrawal address. If the funds were sent to a wallet, make sure the wallet is synced and up to date. If the funds were sent to another exchange, please contact the Exchange support for help locating the funds.
Cryptocurrency transactions are not reversible. Once a withdrawal has been sent from Kraken successfully on the blockchain, there isn't anything further we can do.
What cryptocurrencies and deposit networks does Kraken support?
Please check that Kraken supports the network you send a deposit on before sending a deposit. Deposits sent on unsupported networks are likely non-recoverable. Have a question about a deposit? Contact Support for assistance.
Why can’t I withdraw my cryptocurrency?
Can I cancel my withdrawal?
Please note: the above steps are for the Kraken Classic interface. Which Kraken interface am I on?
Can I send cryptocurrency to another Kraken account?
Why haven’t I received the email to confirm a new withdrawal address?
It says the withdrawal address I’ve added is invalid?
Why is my withdrawal marked as Failed?
Why isn’t my 2FA working when I attempt to withdraw or unstake?
There are three Two-factor Authentication (2FA) codes available to you on Kraken:
- Funding 2FA (for Deposits/Withdrawals, Parachain Auctions and Staking)
Please ensure that you are using the Funding 2FA code when withdrawing and unstaking.
My withdrawal was returned, why don’t I see it in my account?
Why don’t I see the option to deposit or withdraw cryptocurrency?
Can I get the private keys for my deposit address on Kraken?
Where can I find out if Kraken is experiencing cryptocurrency deposit or withdrawal delays?
Why does my Ethereum withdrawal address have capital letters after I’ve saved it in my account?
How can I find an old transaction ID?
Does Kraken support this Fork or Airdrop?
Where can I learn more about the cryptocurrencies available on Kraken?
Take a look at the links below for useful beginner tools:
- Find a list of common Kraken words and phrases in our Trading glossary