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Approving a new device

After you have started the sign in process by entering your username or email address, password and sign-in 2FA, our system will detect whether a new device is being used to access your account.

If you are signing in on a new device, our system will send out an email to the email address that is associated with your Kraken account. We do this in order to verify that it is you, the account owner, that is trying to sign in. 

  1. 1
    You will see this screen: 
    Security_ApproveNewDevice_01262022.png
  2. 2
    Then, you will receive an email from [email protected]. Click the Approve device button as seen below, within 20 minutes, otherwise the link will expire.
    DeviceApproval.jpg
  3. 3
    Finally, you will see this page and be successfully signed in on your new device.
    Security_NewDeviceApproved_01262022.png

    Note: You may need to switch tabs in your browser, in order to view the page where you are signed into your account.

Device approval is a security feature that we have developed in order to prevent an unauthorized person or bot from accessing your account through a phishing website. 

We recommend bookmarking the Kraken sign-in page and always double checking that you’re signing into https://www.kraken.com. 

Keeping your account safe requires vigilance and always verifying where you enter your sign-in credentials.

Frequently asked questions 

Will I always need to approve my device when I sign in?
No. You will only need to approve a device that has not been used to access your account in the past. Any devices that you have used before to sign into your account will be registered in our system and can be viewed in the Device Management section of your account.
I did not receive the device approval email, now what?
Be sure to check your spam folder and search your mail folders for our sending email address [email protected]. See this article for further tips on troubleshooting email delivery issues.
Troubleshooting new device approval
Security_NewDeviceNotApproved_01262022.png

If you encounter this screen when attempting to approve a new device, we recommend following the steps below before you contact support.

  1. 1
    Verify that you are signing into https://www.kraken.com, a slight variation of this address can mean that you are visiting a phishing website, and you are putting your funds at risk.
  2. 2
    Ensure that both the device that you are trying to sign in with, and the device that you are approving the device from, are on the same network and using the same connection to the internet.

    For example, if you are trying to sign into your Kraken account on a laptop and clicking the device approval link from a mobile device, the mobile must be on the same WiFi connection as the laptop, otherwise device approval will fail.

If the above steps don’t help, please reach out to our support team by clicking the Chat button in the lower right corner of your screen.