Looking for help on how to use the Kraken app? Review the topics below.
What are the tabs?
- •Deposit: Deposit assets.
- •Trade: Buy, sell and convert.
- •Home: Search and dive into all of the assets Kraken has to offer.
- •Portfolio: Show the assets currently on your account.
- •Explore Button: View hot assets, newly listed and most popular assets on Kraken.
- •Activity: View your recurring and custom orders, and all transactions.
- •Pay: Kraken Pay is an efficient and cost-free way to transfer funds directly between accounts on Kraken. See our Kraken Pay article for more information.
Verify your account
To verify your Kraken account via the app:
- 1.On the homepage of your app you will see the Verify identity prompt. To start account verificationtap the Verify identity button.
Follow the steps provided to verify your account. For guided steps, check our article here.
- 2.To check your verification level, tap on your initials on the top left of your screen.
- 3.Then tap Account Details. Here you will be able to see your verification status.
See your past transactions and balances
You can view your transaction history by:
- •Tapping on the activity tab at the bottom of the app.
- •On the Portfolio page, tap an asset to see your history of that particular asset.
- •Once a purchase is complete, you can tap the amount that you purchased to see your history of that particular asset.
To view your historical portfolio, you can use the line chart view. To view your past balances, long press on the chart and drag the line left and right along the chart.
Delete saved payment cards
To delete a saved card from the app:
- 1.Go to the Account page on the top left.
- 2.Tap on Payment Methods.
- 3.Swipe left on a saved payment card.
- 4.You'll then be able to tap on Remove and confirm the deletion.
Hide your balances
If you'd like to hide your account balances, on the ‘Home’ or ‘Portfolio’ tab, tap your ‘Portfolio Value’ to hide your balance.
You can also go to the account tab in the top left, ’Preferences’, and then toggle hide balances on.
Device and session management
To view which devices have accessed your Kraken account, you can go to the Account tab and tap on ‘’Device management’’.
All previous sessions are saved here and the current session is highlighted with a THIS DEVICE label. To remove a session, swipe left and confirm. If you remove the current session, it will cause you to be logged out of the app.
Recover password
If you've forgotten your password, tap the Sign in button and press Reset password. If you enter your email address, a link will be sent via email that lets you create a new password.
Troubleshooting steps for signing in
- •Make sure you are signing into the app correctly. If you are using your username and password, ensure that you are using the correct sign in 2FA.
- •Make sure your Kraken app and phone are up-to-date.
- •Clear the cache and storage of your Kraken app.
- •Force closing and re-opening the app.
- •Logging in and out of the app.
- •Restarting your device.
Change to Dark or Light theme
To change between themes, go to the Account page on the top left,, tap on ‘Preferences’ and then ‘Theme’. From there you can select either the Dark or Light theme. You can also toggle the ability for the app to match your system's default setting, this is called 'auto'.
Support Center
You can access the Support Center within the app for all your app-related needs. To find the Support Center:
- 1.Tap on Account in the top left.
- 2.Scroll down to Support.
- 3.Search for your query, tap on a topic or connect with one of our specialists via chat if you can’t find what you’re looking for.
Notifications
If you want to enable notifications:
- 1.Tap on Account in the top left.
- 2.Scroll down to Settings and then tap Notifications.
- 3.Here you can pick which notifications you want to have.
- 4.You can also customize your notifications. Both push and email.
Haptic Feedback
- 1.Tap on Account in the top left.
- 2.Tap on ‘Preferences’ and find Haptic Feedback.
- 3.You can turn this on for a tactile response when interacting within the app, or leave this turned off if you prefer
Rewards
Rewards enables you to earn crypto on every eligible asset in your account. To use Rewards you simply need to turn it on and select whether you want to earn rewards from the Staking or Opt-in rewards programs, or both, across all eligible assets in your account.
To find out how to do so, visit this article.