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Kraken app: frequently asked questions

Our app, simply named "Kraken", offers a vibrant design and new features not available on the Kraken Pro app. It is beginner friendly and meant for easily buying and selling crypto.

With the Kraken app, you can:

Frequently Asked Questions

Where can I download the app?

You can scan the following QR code on your phone or tap the links below to download:

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Google Play

Android 8.0+ (9.0+ recommended)

Apple App Store

iOS 13+

Why am I not seeing the app in Google Play or Apple App stores?
The app is currently unavailable in Crimea, Donetsk, Luhansk, Cuba, Iran, North Korea and Syria.

This is an app store restriction and not related to your current address registered with Kraken.

How do I change my app currency?
The default currency in the app is based on your location. You can change your displayed currency by going to the "Account" tab, selecting "Currency" and then choosing a currency. We currently support USD, EUR, CAD, GBP, CHF, AUD and JPY.

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Why is the app asking for a PIN when I haven't set one up yet?
In order to protect your account security, the Kraken app requires that you provide your devices unlock credentials to access the app. This can be whichever method you use to unlock your phone such as biometrics (fingerprint, facial recognition, etc.) or a PIN. If your device does not have a PIN registered, the app will ask you to create a PIN.
How do favorited assets work?
Favorited assets appear as large cards in the Home page, allowing you to quickly view the price of assets you are interested in. By default, BTC and ETH are favorited. You can favorite a new asset by opening the asset page and tapping the heart button in the top right corner. To unfavorite an asset, simply press the heart button once again.

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How can I see the app translated in my language?
The app is currently available in English, French, Italian, Spanish and Portuguese. Keep an eye on our Support Center and social channels to find out when the app will be available in additional languages. To change the language:
  1. 1
    Navigate to the Account tab.
  2. 2
    Under App settings tap on Language.
  3. 3
    Choose your preferred language from the available options. 
Can I convert between two cryptocurrencies?
Yes, you can now convert between cryptocurrencies within the app.
What are the fees when buying or selling crypto instantly for cash on the app?
On the final order confirmation page before making a purchase you will see a confirmation of your purchase and a full breakdown of fees, which will depend on the payment method being used.  

Note: While Kraken displays these fees for our clients, this is not consistent across all exchanges. Exchanges/services that do not disclose their fees typically build them into the spread, which would result in paying higher than the current market rate.

How can I receive price alerts?
Price alerts are not currently possible, however we are actively working on including this feature in a future update.
How can I see my portfolio performance?
You can visualize how your historical portfolio has performed over time with the line chart view. A three month view is selected by default. You can choose from any of the following time ranges, 1 month, 3 months, 6 months, 1 year and ALL.  Portfolio performance can be manually calculated by exporting your account history.
How do I set up two-factor authentication (2FA)?
We have a comprehensive guide on 2FA methods you can follow.

Currently, only sign-in 2FA is fully compatible with this app.

If you have Funding 2FA enabled on your account, you can place orders from current balances but it won't be possible to place orders with a card.

With Trading 2FA enabled, you can place orders from current balances but you can not add or delete cards or make card payments. 

With the Global Settings Lock enabled you can not add or delete cards. 

To set up sign-in 2FA in the app:

  1. 1
    Tap on the profile icon at the bottom right of the screen.
  2. 2
    Scroll down and tap on Two Factor Authentication.
  3. 3
    Select either Authenticator App or Security Key.

To set up 2FA with an Authenticator App:

  1. 1
    Make sure you have an Authenticator App installed.
  2. 2
    Select Authenticator App after tapping on Two Factor Authentication.
  3. 3
    Your Authenticator App will open automatically - tap OK to save the key for your Kraken account.
  4. 4
    We recommend going back to the app at this point to save your secret key somewhere safe for backup, and then tap Next.
  5. 5
    Go back to the Authenticator App and copy the one-time passcode for your new account's 2FA entry.
  6. 6
    Paste or type the one-time passcode into the Kraken app.
  7. 7
    Success! You have successfully enabled sign-in 2FA for your account.

To setting up 2FA with a Security Key:

  1. 1
    Select Security Key after tapping on Two Factor Authentication.
  2. 2
    You'll be prompted to enter your Security Key and tap the button on it.
  3. 3
    Success! You have successfully enabled sign-in 2FA for your account.