The best way to protect against a lost Login 2FA is to set up a Master Key on a separate phone, laptop, or Yubikey.

Deposit & Withdrawal 2FA and Trading 2FA do not need to be backed up as they can be easily removed when the GSL is off.

Viewing the backup code

During Authenticator App 2FA setup, you can view the authenticator secret code — which is just the QR code in text form. It is sometimes also referred to as a "backup code" or "secret seed code".

If you did not write down or copy this secret code during 2FA setup, there's no way for you (or us) to view it later. You will have to set up 2FA again.

Using the backup code

This secret code can be manually entered into most authenticator apps to restore your 2FA. 

Securing the backup code

The authenticator secret code should be treated the same way you treat a password and should not be stored digitally! 

If not securely stored, the secret code can be compromised and used to gain access to your account.

• Do not share your secret code with anyone
• We will never ask for your secret code

A more secure alternative to copying your secret code would be to set up a Master Key on a separate phone, laptop, or Yubikey.