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How can I contact your support team using PGP/GPG email encryption?
Generally, Kraken Support does not send either PGP signed or PGP encrypted emails.
However, we are able to receive plain-text emails that use the OpenPGP standard and can send PGP encrypted emails to you, if you make the request.
Please note that response times can be delayed by the requirement to manually encrypt our messages before we send them to you.
To request this:
  1. 1.
    Ensure you have shared your public key with us through your account settings.
  2. 2.
    Send an encrypted email using plain-text PGP to [email protected].
Ensure you are using the public key of [email protected] found below. Do not use the public key of [email protected] or [email protected].
Public Key
  • •
    You can download the public PGP key by clicking here and import it into your PGP software.
  • •
    Alternatively, you can copy and paste the below text into a text editor and save it as a .asc file, after which you may import it into your PGP software.
  • •
    Be sure to copy the whole text starting from -----BEGIN PGP PUBLIC KEY BLOCK----- up to and including -----END PGP PUBLIC KEY BLOCK----- and import it to your PGP program.
Click here for the Public PGP key
Verifying Kraken Support public PGP keys
  • •
    PGP fingerprint: 3743 105D CC4A 93EC 4927 766D 05E2 9576 4D31 CD8E
  • •
    Key ID: 4D31CD8E
  • •
    Key Expiry: September 6th 2032
For detailed information on how to verify an encrypted email from Kraken, please review this article.

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