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Image requirements for ID documents
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For Intermediate and Pro level verification, we only accept valid government-issued ID documents.

What is an acceptable ID scan or photo?

Image requirementsReasons for rejection
✓ Full color image✘ Image is black & white (or grayscale)
✓ All details on ID are readable✘ Image has a watermark ✘ Image is blurred ✘ Image has any other obfuscation
✓ ID is well lit✘ ID details are obscured by light glare or reflections (be careful with flash!)
✓ ID is in good shape✘ ID is torn, badly damaged or has holes
✓ ID is in upright position✘ ID is rotated sideways or upside-down
✓ ID occupies most of the image✘ Too much space around the ID
✓ Background is visible all around the ID by 1-2 cm (1/2"-1")✘ ID edge is cropped (even if "just a little bit")

How can I take a good scan or photo?

For tips on how to get the scan or photo just right, view our Support article.
You will also need to make sure that your image meets our technical parameters

Good examples

An ideal image of an ID card
Verification_IdealID_09012021.png
An ideal image of a passport
Verifcation_IdealPassport_09012021.png

Unacceptable examples

ID is too blurry
Verification_IDBlurry_09012021.png
ID edges are not visible
Verification_IDCropped_09012021.png
Even a little bit of crop is not OK...
Verification_IDSlightlyCropped_09012021.png
ID is not in color
Verification_IDBlackandWhite_09012021.png
Background is not contrasting
Verification_IDNotContrastingBackground_09012021.png