Image requirements for ID documents

For Intermediate and Pro level verification, we only accept valid government-issued ID documents.

What is an acceptable ID scan/photo?

Image requirements Reasons for rejection
✓ Full color image ✘ Image is black & white (or grayscale)
✓ All details on ID are readable ✘ Image has a watermark
✘ Image is blurred
✘ Image has any other obfuscation
✓ ID is well lit ✘ ID details are obscured by light glare or reflections (be careful with flash!)
✓ ID is in good shape ✘ ID is torn, badly damaged, or has holes
✓ ID is in upright position ✘ ID is rotated sideways or upside-down
✓ ID occupies most of the image ✘ Too much space around the ID
✓ Background is visible all around the ID by 1-2 cm (1/2"-1") ✘ ID edge is cropped (even if "just a little bit")


In addition to the points above, US clients' IDs must meet the following requirements:

US Image requirements Reasons for rejection
✓ Background is a contrasting color (e.g. dark for light colored ID) ✘ Background is the same or similar color as the ID


How can I take a good scan/photo?

Click here for tips on how to get the scan/photo just right.

You will also need to make sure that your photo/scan meets our technical parameters


Good examples

An ideal scan/photo of an ID card


An ideal scan/photo of a passport



Unacceptable examples

ID is too blurry


ID edges are not visible


Even a little bit of crop is not OK...


ID is not in color


Background is not contrasting