If you are having trouble editing/adding your address or uploading documents to your account please try turning off your GSL (Global Settings Lock) and try again.
For Intermediate and Pro level verification, we only accept valid government-issued ID documents.
What is an acceptable ID scan/photo?
|Image requirements||Reasons for rejection|
|✓ Full color image||✘ Image is black & white (or grayscale)|
|✓ All details on ID are readable||✘ Image has a watermark
✘ Image is blurred
✘ Image has any other obfuscation
|✓ ID is well lit||✘ ID details are obscured by light glare or reflections (be careful with flash!)|
|✓ ID is in good shape||✘ ID is torn, badly damaged or has holes|
|✓ ID is in upright position||✘ ID is rotated sideways or upside-down|
|✓ ID occupies most of the image||✘ Too much space around the ID|
|✓ Background is visible all around the ID by 1-2 cm (1/2"-1")||✘ ID edge is cropped (even if "just a little bit")
In addition to the points above, IDs of US clients using Synapse must meet the following requirements:
|US Image requirements||Reasons for rejection|
|✓ Background is a contrasting color (e.g. dark for light colored ID)||✘ Background is the same or similar color as the ID|
How can I take a good scan/photo?
Click here for tips on how to get the scan/photo just right.
You will also need to make sure that your photo/scan meets our technical parameters.
An ideal scan/photo of an ID card
An ideal scan/photo of a passport
ID is too blurry
ID edges are not visible
Even a little bit of crop is not OK...
ID is not in color
Background is not contrasting