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For Intermediate and Pro level verification, we only accept valid government-issued ID documents.
What is an acceptable ID scan/photo?
|Image requirements||Reasons for rejection|
|✓ Full color image||✘ Image is black & white (or grayscale)|
|✓ All details on ID are readable||✘ Image has a watermark
✘ Image is blurred
✘ Image has any other obfuscation
|✓ ID is well lit||✘ ID details are obscured by light glare or reflections (be careful with flash!)|
|✓ ID is in good shape||✘ ID is torn, badly damaged or has holes|
|✓ ID is in upright position||✘ ID is rotated sideways or upside-down|
|✓ ID occupies most of the image||✘ Too much space around the ID|
|✓ Background is visible all around the ID by 1-2 cm (1/2"-1")||✘ ID edge is cropped (even if "just a little bit")
In addition to the points above, IDs of US clients using Synapse must meet the following requirements:
|US Image requirements||Reasons for rejection|
|✓ Background is a contrasting color (e.g. dark for light colored ID)||✘ Background is the same or similar color as the ID|
How can I take a good scan/photo?
Click here for tips on how to get the scan/photo just right.
You will also need to make sure that your photo/scan meets our technical parameters.
An ideal scan/photo of an ID card
An ideal scan/photo of a passport
ID is too blurry
ID edges are not visible
Even a little bit of crop is not OK...
ID is not in color
Background is not contrasting