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Unable to withdraw cryptocurrencies
Withdrawal hold
Certain deposit methods may trigger a temporary withdrawal hold. Click here for further details on all possible withdrawal holds.
For enhanced security, debit and credit card purchases using USD may experience the 72 hour lock discussed above on all purchases, not just your first purchase.
If you are unable to withdraw your cryptocurrency balances from Kraken, there may be several reasons for this.
If you make any changes to your password, withdrawals to new withdrawal addresses will be held for up to 24 hours, for security purposes. Addresses that you already added to your account won’t be affected.
You may see a "Balance is insufficient for a withdrawal" error, or the withdrawal page may say that your funds are "Withheld" or that withdrawals are blocked.
Check the following:
Withdrawal hold
Some cash deposit methods trigger a temporary withdrawal hold. For example, deposits via ACH Plaid, as well as Paypal, will trigger a 7 day withdrawal hold.Additionally, there are purchase methods that may trigger a 72 hour withdrawal hold. Please visit our article which contains details regarding each time-based withdrawal hold.
Note: During these hold times, your funds are available for trading.
Solution: wait until the withdrawal hold has expired. Kraken Support is unable to bypass a time-based withdrawal hold.
Open or pending orders
Do you have any orders open or pending? Cryptocurrencies that are used in an open or pending order cannot be withdrawn.
Solution: cancel the open orders.
Open spot positions on margin
Do you have any open spot positions on margin? Opening spot positions on margin requires collateral and that collateral (including any assets you received from the market when you opened the spot positions on margin) cannot be withdrawn while the positions are open.
Solution: settle or otherwise close your open spot positions on margin.
Negative balance
Do you have a negative balance in any currency? This will prevent withdrawals from your account.
Solution: deposit funds in the currency that has a negative balance or exchange other currencies to make up for the negative balance.
Currency not held in your account
Do you have the value of the particular assets you are looking to withdraw available in your Kraken account? You might see the total account value held in your account displaying under one default currency, but this could be a combination of several different assets, which you are only able to withdraw individually. An example is if you hold both Bitcoin (BTC) and Ethereum (ETH) in your account, you can't withdraw the total amount in one Litecoin (LTC) withdrawal.
Solution: exchange your balances to the currency you want to withdraw.