For information on changes for our US clients, please visit our Support Center article.

Due to increased demand, account verification may be delayed. Please avoid submitting multiple requests, and for best results, review our document requirements beforehand.
Setting up the Global Settings Lock (GSL)
The Global Settings Lock (GSL) is a security feature that:
  1. 1
    Prevents changes from being made to your Kraken account.
  2. 2
    Hides sensitive account information.
For more information on the Global Settings Lock, click here.
Important: Before setting up a GSL, be sure to create a Master Key in case you change your mind. A Master Key has the ability to turn the GSL off at any time. Kraken support is unable to expedite the GSL unlock process.
Note: While the Master Key override option can be convenient, it comes with an increased security risk if your Master Key is compromised.
How to set up the Global Settings Lock (GSL)
  1. 1
    Sign in to your Kraken account.
  2. 2
    Click on your name in the upper-right corner of the page.
  3. 3
    Click on Security > Global Settings Lock
  4. 4
    Set the required waiting period to unlock the GSL without a Master Key.
  5. 5
    Click the blue Activate Global Settings Lock button, which will enable the Global Settings Lock and complete the set up.
You will be notified via email of any attempted unlock of the GSL on your account. The waiting period is the amount of time you'll have to take action in the event of a compromise. However, it's also the amount of time you'll have to wait yourself if you lose your Master Key (or if you never set one up in the first place).
Our support team is unable to assist with GSL removal if the unlock process is set between 1-30 days.