Fidor Bank has announced it will wind down operations in 2023. As a result, we are currently working closely with Fidor to organize a seamless transition of our operations away from Fidor by the latest mid-2023. We have already started taking actions to encourage our clients to move to different funding options. We are taking these steps to ensure that our clients will have sufficient time to switch to other funding methods. At the same time, we are also working on enabling additional deposit and withdrawal options. 

We will communicate with you in a timely manner before the funding option via Fidor is deactivated. If you have any questions or concerns, please feel free to contact Kraken Support.

We no longer display the Fidor (SEPA) and Fidor (Wire Transfer) deposit methods on your account funding page and strongly encourage you to transition to one of the deposit methods currently displayed on your funding page. 

If you have stored the Fidor deposit instructions in your banking app in the past, you will be able to initiate a deposit via Fidor to your Kraken account. We will communicate to you via email when funding via Fidor Bank will be disabled for your account. Please do not initiate new deposits to our Fidor bank account after the date mentioned in the email.

For more information on other EUR deposit options, fees, minimums and processing times visit our cash deposit options article.

We will communicate with you via email on a specific disablement date for Fidor Bank withdrawals. After that date you will no longer be able to continue to withdraw funds via Fidor Bank. If you have not already done so, you will have to re-add your bank account details for an alternative withdrawal method. For a seamless transition, we suggest you save your bank account details for an alternative EUR withdrawal method before the date communicated to you per email.

For more information on other EUR withdrawals options, fees, minimums and processing times visit our cash withdrawal options article.

Kraken aims to discontinue EUR withdrawals via Fidor Bank latest by mid-2023. We will be taking a gradual approach in removing this option and will communicate with you in a timely manner when we will no longer be able to process your deposits and withdrawals via Fidor Bank. To ensure uninterrupted funding, we strongly encourage you to start using other EUR deposit and EUR withdrawal methods available on your account, and adding your preferred withdrawal address for them now.

We no longer display the Fidor (SEPA) and Fidor (Wire Transfer) deposit methods on your account funding page. If you have stored the Fidor deposit instructions in your banking app in the past, you will be able to initiate a deposit via Fidor to your Kraken account. Please bear in mind, however, that deposits sent via Fidor after the disablement date communicated to you via email may be delayed or the funds returned. We strongly encourage you to start using one of the funding methods available on your funding page to avoid any disruption.

If you do not see the Fidor Bank (SEPA) withdrawal method on your funding page, this means that we had to disable this withdrawal method for you. You may use one of the other withdrawal methods available on your account. You can view our guide on how you can add your bank details under a different EUR funding option.