Unable to withdraw funds

Withdrawal hold

Certain deposit methods may trigger a temporary withdrawal hold. Click here for further details on all possible withdrawal holds.

For enhanced security, debit and credit card purchases using USD will experience the 72 hour lock discussed above on all purchases, not just your first purchase.

If you are unable to withdraw your funds — such as US Dollar (USD), Bitcoin (BTC), Ethereum (ETH), Euro (EUR) or Canadian Dollars (CAD) — there may be several reasons for this.

You may see a "Balance is insufficient for a withdrawal" error or the withdrawal page may say that your funds are "Withheld" or that withdrawals are blocked.

Check the following:

Withdrawal hold

Some cash deposit methods trigger a temporary withdrawal hold. For example, deposits via ACH Plaid, as well as Paypal, will trigger a 7 day withdrawal hold.

Additionally, there are purchase methods that may trigger a 72 hour withdrawal hold. Please visit our article which contains details regarding each time-based withdrawal hold.

Note: During these hold times, your funds are available for trading.

Solution: wait until the withdrawal hold has expired. Kraken Support is unable to bypass a time-based withdrawal hold.

Open or pending orders

Do you have any orders open or pending? Funds that are used in an open or pending order cannot be withdrawn.

Solution: cancel the open orders.

Currency not held in your account

Do you have the currency available in your Kraken account? Although you may see the total amount held in your account, you may have it selected where your account shows the total sum of all of your currencies shown in a specific currency, though all of your currencies held are treated separately.

An example is if you hold both Pound sterlings (GBP) and eurozone euros (EUR) in your account, you can't withdraw the total amount in a single US Dollars (USD) withdrawal.

Solution: exchange your balances to the currency you want to withdraw.

Open spot positions on margin

Do you have any open spot positions on margin? Spot positions on margin require collateral and that collateral cannot be withdrawn while the positions are open.

Solution: close the open spot positions on margin.

Negative balance

Do you have a negative balance in any currency? This will prevent withdrawals from your account.

Solution: deposit funds in the currency that has a negative balance or exchange other currencies to make up for the negative balance.