For information on changes for our US clients, please visit our Support Center article.

Unable to withdraw funds
Withdrawal hold
Certain deposit methods may trigger a temporary withdrawal hold. Click here for further details on all possible withdrawal holds. 
For enhanced security, debit and credit card purchases using USD will experience the 72 hour lock discussed above on all purchases, not just your first purchase.
If there's a withdrawal hold on your account, you may see a "Balance is insufficient for a withdrawal" error or the withdrawal page may say that your funds are "Withheld" or that withdrawals are blocked.
If you are unable to withdraw your funds — such as US Dollar (USD), Bitcoin (BTC), Ethereum (ETH), Euro (EUR) or Canadian Dollars (CAD) — there may be several reasons for this. Review the list below to help you identify the reason for the hold and find a solution.
Withdrawal hold
Open or pending orders
Currency not held in your account
Open spot positions on margin
Negative balance