Global Settings Lock
If you are having trouble editing or adding your address or uploading documents to your account please try turning off your GSL (Global Settings Lock) and try again.
An ID confirmation photo (IDCP) is a photo of you, the account holder, holding your ID document and a handwritten note next to your face.
A Face Photo is a photo of yourself which we can match with the photo on your ID. South African and US residents will be required to submit a Face Photo.
You may also be required to provide a Face Photo as part of Intermediate-level verification or for other situations (see Account Recovery Photo).
Below is a checklist for producing a proper IDCP that can be accepted by our verification team:
- ID requirements
The ID you're holding must be the same ID used for Intermediate verification.
The details on the ID in the photo must be readable. They cannot be blurry or out of focus.
- Note requirements
The handwritten note must say "kraken.com" and include:
- the current date
- your signature
Pay close attention when writing the handwritten note! If even one word is different in the note, the IDCP may not be accepted.
Be aware that in certain situations we may request that you write something else on the handwritten note. Follow the instructions provided to you in your ticket closely.
Dos Don'ts ✓ Write the note with your hand.
✘ Don't type the note.
✓ Write the note exactly as instructed.* ✘ Don't change the wording or meaning of the note. ✓ Use paper that is about 1/4th the size of a standard sheet. ✘ Don't use a full sheet of paper. Too much of your body can't be hidden behind the note.
*We accept translations of the note in other languages as long as it keeps the same meaning.
- Photo requirements
How to put the ID and note together:
Use a high-quality photo and make sure the text and numbers on the ID are readable. Your whole face and arms should also be visible. You must be holding the ID in your hands; your hands and arms should be visible in the image. Do not wear sunglasses or anything that covers your facial features. Do not cover parts of the ID, message, or your face. Dos Don'ts ✓ Hold the ID and note in your hand(s).
✘ Don't have someone else hold the note.
✘ Don't tape ID to the note.
✓ The ID and the note all have to be clearly visible. ✘ Don't cover any details on the ID or note with your fingers. ✓ Your face, upper body, arms and hands should be visible.
✘ Don't only show your head sticking out from behind the note.
✘ Don't wear sunglasses, a hat or anything that obscures your face.
✓ Take the photo during the daytime when the lighting is good. ✘ Don't take the photo when it's dark outside. Relying on indoor lighting makes it harder for cameras to capture details.
✓ Have your friend or family member take the photo.
The IDCP and Face Photo can either be taken using your device’s camera or uploaded from the computer in your Kraken account on the Get Verified > Intermediate tab.
If you do not see the section to upload the IDCP or Face Photo on that page, contact Support.