If you can't sign in to your account and our status page is showing that our services are operational, this could mean that:
- An incorrect username was entered.
- An incorrect email was entered.
- Email sign-in is not enabled on your account and you are attempting to sign-in using your email.
- An incorrect password was entered.
- An incorrect Two-factor Authentication (2FA) code was entered.
- A new device requires approval.
- Automated emails are not being received.
- Your browser may be experiencing issues.
- One of these messages is shown before you can visit our website:
By clicking on the purple links above, you will most likely find a solution to troubleshoot your issue.
If you see the message:
We have temporarily disabled access to your account, please contact Support, or if none of these topics apply to your situation, please submit a support request so our Support team can assist you.
For more detailed steps and common questions, review the topics below.
These steps are for web only. If you need help signing into your account, via the Kraken app, please view our recovery steps for your account username and password.