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How to Report and Cancel a Lost Card
Last updated: 20. 11. 2025
If your Krak Card has been stolen, it's critical to act quickly to prevent unauthorized transactions. As outlined in our terms of service, clients are required to report a stolen card promptly, and we may be unable to refund unauthorized transactions if this hasn’t been done.
To report a stolen card, follow the steps below:
- 1
Tap the card icon on the top right of your screen. Under Get help, tap My card was stolen.
- 2
Review the important information to ensure you want to cancel your card and tap Yes, cancel.
- 3
Now that your card is cancelled, you’ll get the opportunity to order a new replacement card.
Note: There is a replacement card fee of $4.99 (or equivalent card currency)
