All
Filter by:
How do I deposit cash into my account?
I need help with account verification
Why can't I access my account?
Are there any crypto withdrawal fees?
I need help signing into my account
Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Read more
Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Read more
Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Warning: The value of your virtual currencies can rise or fall sharply, and your initial investment may be lost completely; virtual currencies are not covered by the guarantee funds that cover bank deposits; there is no legal mechanism on the virtual currencies market to prevent market manipulation or insider dealing; virtual currencies depend entirely on a specific computer technology and infrastructure, which in certain cases may be very recent and not yet adequately tested; if one loses the identification code or password giving access to the virtual wallet in which the virtual currency is stored, the currency held therein will be irretrievably lost; virtual currencies are currently accepted as a means of payment to a limited extent, and in most countries there is no legal obligation to accept them; for more information about the risks associated with an investment in virtual currencies, we advise you to read the Wikifin page What is a cryptocurrency? | Wikifin.
Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Warning: The value of your virtual currencies can rise or fall sharply, and your initial investment may be lost completely; virtual currencies are not covered by the guarantee funds that cover bank deposits; there is no legal mechanism on the virtual currencies market to prevent market manipulation or insider dealing; virtual currencies depend entirely on a specific computer technology and infrastructure, which in certain cases may be very recent and not yet adequately tested; if one loses the identification code or password giving access to the virtual wallet in which the virtual currency is stored, the currency held therein will be irretrievably lost; virtual currencies are currently accepted as a means of payment to a limited extent, and in most countries there is no legal obligation to accept them; for more information about the risks associated with an investment in virtual currencies, we advise you to read the Wikifin page What is a cryptocurrency? | Wikifin.
DBA stands for doing business as. It's a registered name your business operates under that is different from its official legal name. Depending on where you're located, this may also be called a trade name, fictitious name, or assumed name.
In some jurisdictions, the DBA/trade name is already listed on your Certificate of Formation. You can re-upload the Certificate of Formation document as a DBA document.
We'll ask you to provide a valid DBA certificate if:
You've listed a DBA name on your application
You've asked to add a DBA to your account after onboarding
You want to use a bank account that's associated with a DBA name
A DBA name appears on your website, branding, or banking information but isn't reflected in your account yet
This matters because a DBA can affect how deposits and funding are handled on your account.
A valid DBA certificate should include:
Name/title of the document (e.g., DBA / Trade / Assumed / Fictitious Name Statement)
Issuer's name and/or logo
Your legal entity name and the DBA/trade/assumed name
Date the DBA name was registered
Your DBA certificate needs to line up with your Certificate of Formation:
DBA certificate needs to be registered in a jurisdiction where the business is formed or qualified to do business
The entity legal name stated on the DBA certificate has to fully match the name on Certificate of Formation.
If your DBA appears on your website or branding but you don't have a formal DBA certificate, we may be able to accept a document showing proof of domain ownership instead. In some jurisdictions, DBA registration information may also be verifiable through a public business registry.
File format: PDF, PNG, JPG, JPEG
Image quality: The document must be complete and clear, with all corners and edges visible
Legibility: We can’t accept documents that are incomplete, illegible, handwritten, or expired.
Source: The document must come from an official, independent source, not a self-prepared document
If your DBA name looks like it could be a separate legal entity (for example, it includes a suffix like Inc., LLC, Ltd., or GmbH), we may need to ask some follow-up questions to confirm the relationship between the names.
A DBA certificate is separate from your Certificate of Formation. It doesn't replace it, and we'll still need your original formation document on file if not yet provided.

For information on Certificate of Formation – Document Requirements, please click here: