Kraken Card Management

You can easily view your Krak Card details, such as your card number or PIN, in the Krak App.

We spend your assets in the order you set to cover the full amount of a transaction, combining assets if needed. You can reorder and block assets at any time.

To set your spend order:

Primary currency: Your card’s primary currency is GBP for UK clients or Euro for Eurozone clients. We convert your assets to your primary currency when you spend. Refunds and reversals are also paid in your primary currency. If you’re using other assets in a transaction and they fail, we’ll try to complete the payment using your primary balance.

Small balances: Balances under £1 or €1 in your Everyday balance may be skipped when spending as they can’t always be converted.

Block: You can block specific currencies if you don't want to use them to spend. 

Unavailable: Some assets are unavailable for payments and they’ll appear in the Unavailable section. If that changes, they’re automatically added to the bottom of your spend order and will be available for spending.

You can quickly check your Krak Card limits in the app:

For EUR and GBP the spend and ATM withdrawal limits are as follows:

Spend:

ATM withdrawals:

To find your account statement:

1. Click on your profile picture on the top left in the Krak app

2. Scroll down to Reporting

3. Tap on Account Statements

Here, you can export your monthly Account Statements as a PDF document. You will also receive an email each month when your new Account Statement is ready.

In most jurisdictions, using cryptocurrency for purchases (including through a crypto-linked card) is a disposal of an asset for tax purposes. If the crypto's value at purchase is higher than when acquired, you may realise a capital gain; if lower, a capital loss. See the Tax Considerations article.

You can update your personal details inside the Krak app.

You can replace a card that is damaged, lost, or stolen and used fraudulently:

1. Go to Get help in your Krak app.

2. Tap Replace card.

3. Select the reason (broken, lost, stolen, and so on).

4. If you continue, your card is cancelled immediately and you won't be able to make purchases.

Monavate may charge a GBP (UK) / EUR (EEA) 4.99 fee for card replacement. Replacement cards arrive in 7 to 10 days. If your card was damaged, the replacement keeps the same card number but a new expiry date and CVV.

There are three avenues to replacing your card:

How to get a replacement:

If your card was damaged and stopped working, you’ll receive a replacement with the same card number, but a new expiration date and CVV (3-digit code).