Kraken App: Troubleshooting

Having trouble with the Kraken App? Try the steps below to help guide you with the most common issues.

  1. 1

    Make sure you are signing into the app correctly. Ensure that you are using the correct sign in 2FA.

  2. 2

    Make sure both your Kraken app and your phone’s operating system are up to date.

  3. 3

    Go to your device settings and clear the cache and app storage for the Kraken app.

  4. 4

    Force close and reopen the app.

  5. 5

    Log out and sign in to the app.

  6. 6

    Restart your device.

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