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Deceased Client Account Claims
Last updated: Mar 17, 2026
We understand that managing a loved one’s accounts after their passing can be incredibly difficult. During a time of bereavement, dealing with financial matters shouldn’t feel overwhelming. While Kraken doesn’t currently offer the option to add a beneficiary to an account, we do have a process to support families and legal representatives.
If you're handling the estate of someone who had a Kraken account, our dedicated team can guide you through the necessary steps. You’ll need to provide the required documents.
Required Documents
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Death Certificate: Complete color image of the official document. Note that certificates issued by funeral homes are not accepted.
- •
Legal Documentation: Document confirming your appointment as legal representative to the deceased’s estate (such as probate or letters of administration).
- •
Photo ID: Current and valid color copy of a government issued photo identification of the person(s) named as legal representative.
- •
Letter: A signed and dated letter from the person(s) identified in the legal documentation confirming the account holder is deceased and identifying themself as the legal person representative(s).
Additional documents may be required. Our team will inform you of this if necessary once the claim has been submitted.
Make a Claim
- 2
Complete the required fields to the best of your knowledge.
- 3
Attach the required documents.
Once we have received your request, our Compliance team will provide support with care and discretion throughout the process.