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Troubleshooting steps for the Kraken Pro mobile app
Last updated: Aug 8, 2025
If you experience technical issues with the Kraken Pro mobile app, please follow these steps:
- 1
Make sure you are signing into the app correctly. Ensure that you are using the correct sign in 2FA.
- 2
Make sure your Kraken Pro app and phone are up-to-date.
- 4
Some final steps to follow:
- 1
Try force closing and re-opening the app.
- 2
Logging in and out of the app.
- 3
Restarting your device.
If none of these steps solve the issue, please contact Kraken Support and provide the following details:
- •
Your Kraken app version number.
- •
Your mobile device information (brand, model and operating system version).
App version number
The app version number will be shown below the Sign out button.
