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The Global Settings Lock (GSL) is a security feature that:
Prevents changes from being made to your Kraken account.
Hides sensitive account information.
For more information on the Global Settings Lock, click here.
Important: Before setting up a GSL, be sure to create a Master Key in case you change your mind. A Master Key has the ability to turn the GSL off at any time. Kraken support is unable to expedite the GSL unlock process. While the Master Key override option can be convenient, it comes with an increased security risk if your Master Key is compromised.
You will be notified via email of any attempted unlock of the GSL on your account. The waiting period is the amount of time you'll have to take action in the event of a compromise. However, it's also the amount of time you'll have to wait yourself if you lose your Master Key (or if you never set one up in the first place).
Our support team is unable to assist with GSL removal if the unlock process is set between 1-30 days.