If your Krak Card has been stolen, it's critical to act quickly to prevent unauthorized transactions. As outlined in our terms of service, clients are required to report a stolen card promptly, and we may be unable to refund unauthorized transactions if this hasn’t been done.
Tap the card icon on the top right of your screen. Under Get help, tap My card was stolen.
Review the important information to ensure you want to cancel your card and tap Yes, cancel.
Now that your card is cancelled, you’ll get the opportunity to order a new replacement card.
Note: There is a replacement card fee of $4.99 (or equivalent card currency)