How to follow Kraken on social media

To ensure your safety & security on social media:

When assisting with support requests, we may ask for your ticket number or Public Account ID to verify your identity and provide assistance, unless your question is general. We are available to answer general questions and escalate tickets. When using social media, please beware of phishing scams.

Please note:

When assisting with support requests, we may ask for your ticket number or Public Account ID to verify your identity and provide assistance, unless your question is general. We are available to answer general questions and escalate tickets. When using social media, please beware of phishing scams.

Support

For connecting with the Kraken Support or the Krak Support team on X and getting help with basic account issues or questions.

Display name	Username	Region	Contact us
Kraken Support	@krakensupport	Global	Send a direct message
Krak Support	@kraksupport	Global	Send a direct message

Marketing & Community

For following Kraken product updates, asset listings, or company news, or engaging with the Kraken community on X.

Display name	Username	Region
Kraken	@krakenfx	Global
Kraken France	@krakenfx_FR	France
Kraken Poland	@krakenfx_PL	Poland
Kraken UK	@krakenfx_UK	UK
Kraken 中文	@KrakenFX_ZH	China
Kraken Pro	@krakenpro	Global
Kraken Deutschland	@krakenfx_de	Germany
Kraken Desktop	@krakendesktop	Global
Kraken Listings	@krakenlistings	Global

Personnel

If attempting to verify the legitimacy of a profile that is not listed below, please DM @krakensupport.

Name	Role	Username
Jesse Powell	Co-Founder	@jespow
Arjun Sethi	Co-CEO	@arjunsethi
David Ripley	Co-CEO	@DavidLRipley
Mayur Gupta	CMO	@mayurgupta77
Nick Percoco	CSO	@c7five
Matt Howells Barby	VP, Growth	@matthewbarby

Support

For connecting with the Kraken Support Reddit team and getting help with basic account issues or questions.

Display name	Username	Region	Contact us
Kraken Support (account)	u/krakensupport	Global	Send a direct message
Kraken Support (subreddit)	r/krakensupport	Global	Send private Modmail Create public post

Marketing & Community

For following Kraken product updates, asset listings, or company news, or engaging with the Kraken community on Reddit.

Display name	Username	Region
Kraken Exchange (account)	u/krakenexchange	Global
Kraken Exchange (subreddit)	r/kraken	Global

Personnel

If attempting to verify the legitimacy of a profile that is not listed below, please DM u/KrakenSupport.

Name	Role	Username
Jesse Powell	Co-Founder	u/jespow
Nick Percoco	CSO	u/c7five

Support

For connecting with the Kraken Support team on Telegram and getting help with basic account issues or questions.

Display name	Username	Region
Kraken Support	@krakensupport	Global
Kraken中文客服	@krakensupportZH_bot	China

Channels

For following Kraken product updates, asset listings, or company news on Telegram.

Display name	Username	Region
Kraken Announcements	@kraken_announcements	Global
Kraken Pro Announcements	@krakenproannouncements	Global

Groups

For engaging with the Kraken community on Telegram.

Display name	Username	Region
Kraken Exchange	@kraken_exchange_official	Global
Kraken官方中文群	@kraken_chinese	China

Bots

The bots below perform automatic tasks in our announcement channels and groups. They cannot be used to communicate with the Kraken team.

Bot name	Bot username
Kraken Mod Bot	@krakenautomod_bot
Kraken Announcement Bot	@kraken_announcementbot
Mod Bot	@kxmod_bot
Announcement Bot	@kxannouncement_bot
Helper Bot	@kxchat_bot
Krak Bot	@krakadmin_bot

Accounts

Display name	Username	Region
Kraken Support	@krakensupport	Global

Servers

Server name	Server link	Region
Kraken Exchange	Join here	Global

Pages

Page name	Region
Kraken Digital Asset Exchange	Subject to geographic restrictions in some jurisdictions
Kraken UK	UK
Kraken Brasil	Brazil
Kraken Deutschland	Germany
Krak	Global
Krak UK	UK

Accounts

Display name	Username	Region
Kraken	@krakenfx	Region
krakenfxuk	@krakenfxuk	UK
Kraken Germany	@krakenfxde	Germany
Kraken France	@krakenfx_fr	France
Kraken Brasil	@krakenfx_br	Brazil
Kraken Argentina	@krakenfx_ar	Argentina
Krak		Global
Krak UK	@krakappuk	UK