For information on changes for our US clients, please visit our Support Center article.

How to enable multiple two-factor authentication
The first sign-in two-factor authentication (2FA) method to be enabled on a Kraken account, must be a Roaming 2FA.
You can only have a single Device-Bound (non-roaming) Passkey enabled if Roaming 2FA is also enabled. This is to ensure you are not limited to the one device that the Passkey was created on, avoiding future account access issues.

To enable multiple 2FA:

  1. 1.
    Click on your profile icon in the upper-right corner of the page.
  2. 2.
    Select Settings and then Security.
  3. 3.
    Scroll down to the 2FA table.

The available options are:

Passkeys:
  • Click Add a Passkey and a pop-up will appear. Choose either:
    Cross-Device phone/tablet:
    a) Enable Bluetooth on both devices
    b) Scan the QR code using the phone or tablet’s camera (not an app)
    c) From your mobile device, follow the onscreen instructions (remembering to click Save).
Hardware Security Key:
  • Insert your Security Key into your device and touch it.
  • Follow the onscreen instructions to confirm the update.
Authenticator App:
  • Click Enable.
  • Scan the QR code or enter the set-up key into your chosen Authenticator App.
  • Follow the onscreen instructions and click Continue.
Note: If you previously enabled a legacy 2FA method such as a YubiKey or a Static Password, these methods are considered Roaming 2FAs but are no longer recommended by Kraken. It is strongly advised you update any legacy 2FA methods to a more secure option.
Once the initial sign-in 2FA is setup you can enable:
How to create Passkeys on a phone or tablet
How to create Passkeys with a Hardware Security Key
How to create a Device-Bound Passkey
Personalize the 2FA Description
Delete 2FA
If you are unable to access your account, please submit a support request.

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