basicVariable

US Dollar

SC Need Help Widget

Forms

Trading

Kraken Support

Kraken Test

Kraken Test - ZD Forms

country

path

Prices page

US only

$opt_dummy_attribute

Optimizely-Generated Audience for Backwards Compatibility

Algorand Ecosystem

Arbitrum Ecosystem

Artificial Intelligence

Avalanche Ecosystem

Base Ecosystem

Bitcoin Ecosystem

Bitcoin Sidechains

Cardano Ecosystem

Cat Meme

Cosmos Ecosystem

DePIN

Decentralized Exchange

DeFi

DeSci

Derivatives

Dog Meme

Entertainment

Ethereum Ecosystem

Exchange-based Tokens

Frog Meme

GambleFi

GameFi

Infrastructure

Layer 0

Layer 1

Layer 2

Liquid Staking

Meme

Metaverse

Optimism Ecosystem

Optimism Superchain Ecosystem

Oracle

Polkadot Ecosystem

Polygon Ecosystem

Prediction Markets

Privacy

Proof of Stake

Proof of Work

Real Estate

Real World Assets

Smart Contract Platform

SocialFi

Solana Ecosystem

Solana Meme

Sports

Stablecoins

Tron Ecosystem

Wrapped

Zero knowledge

Kraken Trade order form (www.kraken.com)

Kraken "Buy Crypto" widget

Kraken Terminal (trade.kraken.com)

Kraken Mobile App

Kraken Pro App

Cryptowatch (cryptowat.ch)

Stocks

Trading Platform

Buy/sell/convert with account balance :: Balance not updating after transaction

Buy/sell/convert with account balance :: Transaction failed with error message

Buy/sell/convert with account balance :: Something else

Buy with Visa or Mastercard

Please choose your request type

Card payment declined / failed

Crypto coins not received

Purchase cannot be completed

Card or billing details not being accepted

Charged extra fees

Double charge on bank statement

Unrecognized transaction

Something else

What type of issue are you experiencing?

Go to the 'Account' tab on the Kraken Pro mobile app to locate the version number near the bottom of the screen. For older app versions without the 'Account' tab, tap the profile icon in the upper left corner on the 'Markets' tab, to locate the version number near the bottom of the screen.

Kraken app version number

Phone brand and model number

Phone operating system version

Begins with letter O. Only the first 6 digits are necessary. Please separate multiple orders by using commas.

Order ID

Date order was placed

This can be found under Settings > Account > Public Account ID. If you don't yet have a Kraken account, enter "No Account."

Public account ID

Tell us about your request. The more detail the better.

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