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Why Can't I Purchase an Evaluation?
If you're unable to complete an evaluation purchase, it's likely due to one of the following reasons.
What it means: The total balance across all your active funded and evaluation accounts has reached the $200,000 maximum. This limit is cumulative across all accounts.
How to resolve: Close an existing funded or evaluation account to free up capacity, then try purchasing again. You can also wait for a funded/evaluation account to breach, which would reduce your total funded capital.
What it means: Your account has been restricted from Kraken Prop. This can happen for various compliance or policy reasons.
What it means: You selected "Pay with Kraken balance" but don't have enough USD in your Kraken account to cover the purchase.
How to resolve: Deposit funds into your Kraken account, or switch to credit card payment instead. Credit card payments only require basic verification (email and country).
What it means: You selected "Pay with Kraken balance" but your account is not fully verified.
How to resolve: Complete full identity verification in your Kraken account settings, or switch to credit card payment, which only requires basic verification.