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Need help verifying your account? Select where you&#x27;re stuck and we&#x27;ll guide you to a solution.

Self-help Guide: Verification (STREAM-2809)

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If you&#x27;re a new client residing in Germany, please follow the instructions<a href="/articles/how-to-get-verified-for-german-clients" target="blank" rel="noopener" data-testid="external-link"> in this guide.</a>If you&#x27;re an existing German client and need to re-verify, follow these steps:

We may need additional information from you. If so, we’ll notify you via email or a popup when you sign in.

To be eligible to create a Kraken account and use our services, you must:

The Intermediate account is the first verification level, granting you access to essential functions like buying/selling crypto, depositing cash/crypto, and margin trading. 
Check your verification level in Kraken App, Kraken Web and Kraken Pro by going to: Settings &rarr; Account &rarr; Account details.

For more details:

To open a Personal account with Pro limits:

For more details:

For personal bank transfers with business account benefits, consider a Personal account with Pro limits.To apply for a business account, you will need to provide valid <a href="/articles/360021850592-KYC-for-business-accounts" target="blank" rel="noopener">business and personal documents</a>.For more details:

Not sure which verification level to choose? Here&#39;s a breakdown of Kraken&rsquo;s verification levels and what each one unlocks.

 
Intermediate:

If you selected the wrong level by mistake, you can update your verification level later, but ensure that you’ve uploaded the <a href="/articles/360000672203-Document-requirements-for-verification" target="blank" rel="noopener">correct documentation</a> for your new level.

Note:

For more details:

Didn’t receive the verification email from Kraken? Use the steps below to troubleshoot:

I Didn't Receive My Account Activation Email

If issues persist, please contact us.

Having trouble uploading your ID document? Use the steps below to troubleshoot:

Tips for scanning or photographing ID documents

Wondering if your verification has been approved? Here&#x27;s how you can check the status and what to do if it&#x27;s delayed.

If there’s no status update and it’s been more than 5 business days, contact Kraken support for assistance. Please do not resubmit documents unless instructed to do so as this will cause even more of a delay.

Struggling with submitting your face photo? Follow these steps to make sure your photo is accepted.

If you are unable to upload the photo, send the photo manually to support by clicking on the form below.

Seeing an error message while verifying your account? Here&#x27;s how to troubleshoot and fix common errors.

If the error persists, contact support for further troubleshooting.

Can’t get your address verified? Here&#x27;s what you can do to make sure your address submission is accepted.

If your address still isn’t accepted, resubmit the document by clicking on the form below:

To get verified to the Intermediate or Pro level, we require the following documents to be uploaded:

In some case you may be asked to provide a:

Business account: You will be required to submit general business information (i.e. name of the entity, registration number, registration date, registered and operating address) as well as the following documents:

If you are waiting for your account to be verified, here’s how you can check your verification status and understand the processing time.

If there’s no status update and it’s been more than 5 business days, contact Kraken support for assistance. Please do not resubmit documents unless instructed to do so.

If your verification was rejected, follow these steps to resolve the issue and submit your documents correctly.

If you’re still unsure about the rejection reason or have questions, contact Kraken’s support team for assistance.

Made a mistake or need to update your verification documents? Here’s how you can change or resubmit your documents.

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