basicVariable

US Dollar

SC Need Help Widget

Forms

Need help verifying your account? Select where you&#x27;re stuck and we&#x27;ll guide you to a solution.

Self-help Guide: Verification (STREAM-2809)

Kraken Support

Kraken Test - ZD Forms

Kraken Test

What region are you located in?

country

path

Prices page

US only

$opt_dummy_attribute

Optimizely-Generated Audience for Backwards Compatibility

Algorand Ecosystem

Arbitrum Ecosystem

Artificial Intelligence

Avalanche Ecosystem

Base Ecosystem

Bitcoin Ecosystem

Bitcoin Sidechains

Cardano Ecosystem

Cat Meme

Cosmos Ecosystem

DePIN

Decentralized Exchange

DeFi

DeSci

Derivatives

Dog Meme

Entertainment

Ethereum Ecosystem

Exchange-based Tokens

Frog Meme

GambleFi

GameFi

Infrastructure

Layer 0

Layer 1

Layer 2

Liquid Staking

Meme

Metaverse

Optimism Ecosystem

Optimism Superchain Ecosystem

Oracle

Polkadot Ecosystem

Polygon Ecosystem

Prediction Markets

Privacy

Proof of Stake

Proof of Work

Real Estate

Real World Assets

Smart Contract Platform

SocialFi

Solana Ecosystem

Solana Meme

Sports

Stablecoins

Tron Ecosystem

Wrapped

Zero knowledge

If you&#x27;re a new client residing in Germany, please follow the instructions<a href="/articles/how-to-get-verified-for-german-clients" target="blank" rel="noopener" data-testid="external-link"> in this guide.</a>If you&#x27;re an existing German client and need to re-verify, follow these steps:

We may need additional information from you. If so, we’ll notify you via email or a popup when you sign in.

To be eligible to create a Kraken account and use our services, you must:

The Intermediate account is the first verification level, granting you access to essential functions like buying/selling crypto, depositing cash/crypto, and margin trading. 
Check your verification level in Kraken App, Kraken Web and Kraken Pro by going to: Settings &rarr; Account &rarr; Account details.

For more details:

To open a Personal account with Pro limits:

For more details:

For personal bank transfers with business account benefits, consider a Personal account with Pro limits.To apply for a business account, you will need to provide valid <a href="/articles/360021850592-KYC-for-business-accounts" target="blank" rel="noopener">business and personal documents</a>.For more details:

Not sure which verification level to choose? Here&#39;s a breakdown of Kraken&rsquo;s verification levels and what each one unlocks.

 
Intermediate:

If you selected the wrong level by mistake, you can update your verification level later, but ensure that you’ve uploaded the <a href="/articles/360000672203-Document-requirements-for-verification" target="blank" rel="noopener">correct documentation</a> for your new level.

Note:

For more details:

Didn’t receive the verification email from Kraken? Use the steps below to troubleshoot:

I Didn't Receive My Account Activation Email

If issues persist, please contact us.

Having trouble uploading your ID document? Use the steps below to troubleshoot:

Tips for scanning or photographing ID documents

Wondering if your verification has been approved? Here&#x27;s how you can check the status and what to do if it&#x27;s delayed.

If there’s no status update and it’s been more than 5 business days, contact Kraken support for assistance. Please do not resubmit documents unless instructed to do so as this will cause even more of a delay.

Struggling with submitting your face photo? Follow these steps to make sure your photo is accepted.

If you are unable to upload the photo, send the photo manually to support by clicking on the form below.

Seeing an error message while verifying your account? Here&#x27;s how to troubleshoot and fix common errors.

If the error persists, contact support for further troubleshooting.

Can’t get your address verified? Here&#x27;s what you can do to make sure your address submission is accepted.

If your address still isn’t accepted, resubmit the document by clicking on the form below:

To get verified to the Intermediate or Pro level, we require the following documents to be uploaded:

In some case you may be asked to provide a:

Business account: You will be required to submit general business information (i.e. name of the entity, registration number, registration date, registered and operating address) as well as the following documents:

If you are waiting for your account to be verified, here’s how you can check your verification status and understand the processing time.

If there’s no status update and it’s been more than 5 business days, contact Kraken support for assistance. Please do not resubmit documents unless instructed to do so.

If your verification was rejected, follow these steps to resolve the issue and submit your documents correctly.

If you’re still unsure about the rejection reason or have questions, contact Kraken’s support team for assistance.

Made a mistake or need to update your verification documents? Here’s how you can change or resubmit your documents.

Before Verification

During Verification

After Verification

Where are you in the verification process?

I don’t know how to start the process

I want to check verification requirements

I’m not sure which verification level I need

I don’t know what documents to submit

What issues are you experiencing?

Afghanistan

Åland Islands

Albania

Algeria

American Samoa

Andorra

Angola

Anguilla

Antarctica

Antigua and Barbuda

Argentina

Armenia

Aruba

Ascension Island

Australia

Austria

Azerbaijan

Bahamas

Bahrain

Bangladesh

Barbados

Belarus

Belgium

Belize

Benin

Bermuda

Bhutan

Bolivia

Bosnia and Herzegovina

Botswana

Bouvet Island

Brazil

British Indian Ocean Territory

British Virgin Islands

Brunei

Bulgaria

Burkina Faso

Burundi

Cambodia

Cameroon

Canada

Canary Islands

Cape Verde

Caribbean Netherlands

Cayman Islands

Central African Republic

Ceuta and Melilla

Chad

Chile

China

Christmas Island

Clipperton Island

Cocos [Keeling] Islands

Colombia

Comoros

Congo - Brazzaville

Congo - Kinshasa

Cook Islands

Costa Rica

Côte d’Ivoire

Croatia

Cuba

Curaçao

Cyprus

Czech Republic

Denmark

Diego Garcia

Djibouti

Dominica

Dominican Republic

Ecuador

Egypt

El Salvador

Equatorial Guinea

Eritrea

Estonia

Ethiopia

European Union

Falkland Islands

Faroe Islands

Fiji

Finland

France

French Guiana

French Polynesia

French Southern Territories

Gabon

Gambia

Georgia

Germany

Ghana

Gibraltar

Greece

Greenland

Grenada

Brauchst du Hilfe?