Managing your account information on Krak

Last updated: 7. 11. 2025

This article applies to clients using the Krak App. For assistance with your Kraken account, please refer to this article.

Once you have submitted your personal information for verification, you will not be able to manually change these details. 

Mistake or legal name change: you will need to contact our support team to change your name.

Contact us

You can update your Display name by navigating to your Account details and tapping on the pencil icon beside it. 

You can edit your Kraktag by navigating to your Account details and tapping on it. 

Please keep in mind that you can only change  your Kraktag up to two times.

You can change your Krak password by navigating to Account settings > Security > Password.

Note: if you change your password on the Krak app, it will change across all your Kraken accounts. 

Important notes before changing your email:

  • •

    The new email address cannot be associated with any other Kraken account (active, unverified or closed).

  • •

    We highly recommend using a free public domain email that you will always have access to. If you use self-hosted domains or email addresses included with services (such as your ISP or university email), the likelihood of losing access to the email address is significantly higher.

To change your email address (if you have a Kraken account):

  1. 1

    Log in to your Kraken account at id.kraken.com/sign-in.  

  2. 2

    Go to your Settings and select Account.

  3. 3

    Click Edit beside your email, enter the new email, and remove your old PGP key (if applicable).

  4. 4

    Press Continue to save.

  5. 5

    To confirm the change, you will receive two email messages. Enter the authorization code sent to your old email and the confirmation code sent to your new email on the Settings page.

Travelling: No updates are needed to deposit or / and withdraw funds.

New Residency:

  • •

    Log in to your account and contact our support team to change your name. 

  • •

    You will be required to attach a valid proof of address document for the new address.

  • •

    Make sure you provide a valid ID and/or a name change certificate.

Potřebujete další pomoc?