Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Read more

Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Warning: The value of your virtual currencies can rise or fall sharply, and your initial investment may be lost completely; virtual currencies are not covered by the guarantee funds that cover bank deposits; there is no legal mechanism on the virtual currencies market to prevent market manipulation or insider dealing; virtual currencies depend entirely on a specific computer technology and infrastructure, which in certain cases may be very recent and not yet adequately tested; if one loses the identification code or password giving access to the virtual wallet in which the virtual currency is stored, the currency held therein will be irretrievably lost; virtual currencies are currently accepted as a means of payment to a limited extent, and in most countries there is no legal obligation to accept them; for more information about the risks associated with an investment in virtual currencies, we advise you to read the Wikifin page What is a cryptocurrency? | Wikifin.

My Kraken Wallet has been compromised

Last updated: 9 сакавіка 2026 г.

It is important to take immediate action to prevent any further access to your assets if they still remain in your Kraken Wallet.

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If any assets remain in your compromised wallet, immediately withdraw them to a safe location (e.g., a crypto trading platform or custodian) or transfer assets to a new wallet with a new Secret Recovery Phrase.
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If your wallet is compromised it is wise to assume that your Secret Recovery Key is compromised. This means importing your wallet to a new device will not resolve the issue.
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Unfortunately, Kraken is unable to assist with the recovery of any disputed funds due to the irreversible nature of cryptocurrency transactions.

If you believe your Kraken account to be compromised, please complete this form.

Secure your devices:

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Scan all devices for malware.
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Remove all unofficial Kraken Apps from your mobile devices.
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If you did download suspicious apps or files to your device; backup any important data and reset all your devices to factory settings.

Secure your email accounts:

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Change or add Two-Factor Authentication (2FA) to your email account.
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Change the password of your email account while following these guidelines.

If you have a Kraken exchange account, secure your account:

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Reset your Kraken password.
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Generate a new Sign-in 2FA, we recommend using a Hardware Security Key.
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Remove all withdrawal addresses, save all unfamiliar withdrawal addresses; afterwards they are inaccessible.
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Remove all Active Sessions and Devices, save all unfamiliar IP addresses; afterwards they are inaccessible.
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Remove all API keys and generate new ones where needed.

My Kraken Wallet has been compromised

It is important to take immediate action to prevent any further access to your assets if they still remain in your Kraken Wallet.

To prevent any further unauthorized activity we recommend to:

Secure your devices:

Secure your email accounts:

If you have a Kraken exchange account, secure your account:

Need more help?