Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Read more

Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Warning: The value of your virtual currencies can rise or fall sharply, and your initial investment may be lost completely; virtual currencies are not covered by the guarantee funds that cover bank deposits; there is no legal mechanism on the virtual currencies market to prevent market manipulation or insider dealing; virtual currencies depend entirely on a specific computer technology and infrastructure, which in certain cases may be very recent and not yet adequately tested; if one loses the identification code or password giving access to the virtual wallet in which the virtual currency is stored, the currency held therein will be irretrievably lost; virtual currencies are currently accepted as a means of payment to a limited extent, and in most countries there is no legal obligation to accept them; for more information about the risks associated with an investment in virtual currencies, we advise you to read the Wikifin page What is a cryptocurrency? | Wikifin.

Kraken Wallet’s Official Support and Communication Channels

Last updated: 13 красавіка 2026 г.

How to contact Kraken Wallet's official support team:

We strive to provide comprehensive support to address any concerns or inquiries you may have. Below, you'll find information on how to connect with us through various channels.

Important: All support and communications related to Kraken Wallet will be conducted via Kraken's official channels. Kraken Wallet does not have any separate communication channels, including social media profiles.

Kraken Wallet support will never ask you for your Secret Recovery Phrase, password, or other sensitive information that can be used to access your device or Kraken Wallet app.

If anyone asks you for your Secret Recovery Phrase, you should assume they are trying to scam you.

Kraken Wallets support team will never contact you on social media or initiate a phone call or text message.

Support articles

Explore our support content to access a wealth of resources aimed at assisting you in understanding Kraken Wallet and finding solutions to common issues. Whether you're a new user or an experienced one, our documentation is tailored to provide valuable insights and assistance.

Kraken Wallet Support Team

Should you have any questions or queries related to your wallet, our dedicated Support team is readily available to assist you. The quickest way to reach us is by submitting the form below:

Contact Kraken Support

Simply fill out the form with your inquiry, and our team will promptly attend to your needs.

Kraken Wallet communication channels:

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Email: Emails from Kraken will always have the @kraken.com domain name at the end of them. This includes sub-domains such as @email.kraken.com.
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Importantly, all official communications for Kraken Wallet will be conducted via Kraken's official channels.

If you see or receive any communications from an account that claims to be Kraken Wallet, or from an individual that claims to be a Kraken Wallet Support representative, you should assume this is a scam. This includes but is not limited to: social media profiles, unofficial websites or blogs, unofficial email accounts, and phone calls or text messages.

Please be aware that Kraken Wallet does not have any Discord, Telegram, Twitter, Instagram, or other social media account.

For information on Kraken's official communication channels, please refer to the following guides:

1. How to follow Kraken on social media

2. Kraken communications guide

Kraken Wallet’s Official Support and Communication Channels

How to contact Kraken Wallet's official support team:

Kraken Wallet communication channels:

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