Kraken Legacy FAQ

Kraken Legacy helps you find and recover crypto from old or forgotten wallets.

You do not need any crypto experience to use it. Using the recovery phrases or private keys you provide, Kraken Legacy securely searches across supported blockchains for coins, tokens, NFTs and other assets.

When you start Scan & Recovery, Kraken Legacy automatically sends the supported assets it can recover to your Kraken account. Your Recovery Report shows what was found, what was recovered, and any assets that could not be moved.

To get started, visit legacy.kraken.com and sign in to your Kraken account.

You can use Kraken Legacy with a Kraken account that has completed identity verification (KYC). Your account must be able to receive crypto deposits so recovered assets can be sent to it.

Kraken Legacy is currently unavailable to residents of the United Arab Emirates, Maine and New York, or regions where Kraken does not offer services.

Some assets may also be restricted based on where you live. Kraken Legacy can only recover assets that your account is allowed to receive. See Kraken’s location and asset restrictions for details.

You do not need to know which wallet your recovery information came from or what type of key you have. If you think you have a recovery phrase or private key, try adding it. Kraken Legacy automatically checks whether it recognizes the format and lets you know if it cannot.

You can add:

• Recovery phrases, including those used by many hardware wallets and supported Electrum wallets
• Private keys in a range of common formats
• Text, CSV or supported JSON files containing recovery information

Kraken Legacy checks the different ways supported wallets create addresses, including older and newer formats.

If your wallet uses an extra passphrase, sometimes called a 13th or 25th word, enter it separately.

You can add up to five recovery phrases or keys per scan, one at a time or together through a file import. Your recovery information is encrypted in your browser before it is sent to Kraken Legacy.

When you start Scan & Recover, Kraken Legacy looks for assets in your wallet and automatically sends the assets it can recover to your Kraken account.

Your wallet is unlocked inside a secure, isolated environment. Kraken Legacy then searches across supported blockchains, checking the different ways wallets can store funds, including older and newer address formats.

Kraken Legacy looks for:

• Coins and tokens, such as Bitcoin and Ether

• Wallet addresses linked to your keys

• Digital collectibles (NFTs)

• Funds held in staking or other crypto services, including unclaimed rewards

• Past activity, including when the wallet was last used

NFTs and staked assets may appear in your scan results, but Kraken Legacy does not recover them or transfer them to your Kraken account. They remain in the original wallet or staking service.

A thorough scan can take some time because there are many places to check. Recovery happens automatically, and you can follow the progress as assets are transferred. You can safely close the page and return later while the process continues.

When the process finishes, your Recovery Report shows what Kraken Legacy found, where each asset was found, and its balance and estimated value. It also shows which assets were sent to your Kraken account and explains why any others could not be recovered.

You can review your results at your own pace and download the report as a PDF. You may want to keep a copy for your records or share it with an attorney or financial advisor when settling an estate.

Yes. Protecting the keys you provide is central to how Kraken Legacy works. Your recovery phrase or private key is encrypted in your browser before it is sent to Kraken Legacy.

It is only decrypted inside a secure, isolated environment and used to find and recover supported assets to your Kraken account.

Before you start, you confirm that you own the assets or have the legal right to transfer them. You also agree to Kraken Legacy using your recovery information to scan the wallet and automatically recover the supported assets it can. Recovery cannot be canceled once it starts, and completed transfers cannot be reversed.

When Scan & Recovery ends, Kraken permanently deletes the recovery information you provided and does not keep access to your wallet.

When Scan & Recovery ends, Kraken permanently deletes the recovery phrase or private key you provided and does not keep access to your wallet.

Kraken keeps a record of the scan and recovery, including the assets found, transfer results, and transaction details. You can download your Recovery Report as a PDF to keep for your records. It includes reference details you can share with Kraken Support if you need help with your scan or recovery.

Some assets cannot be moved automatically. An asset may be marked “Not recovered” if:

• Kraken does not accept deposits for that asset or network
• Kraken Legacy does not support recovering it automatically
• A country restriction or compliance check prevents the deposit
• There are not enough funds to pay the network fee
• The amount available to transfer is $10 or less after network fees
• The amount is below the network’s or Kraken’s minimum deposit amount

These assets remain at their original wallet addresses. Your Recovery Report shows their addresses, balances, and why they were not recovered, so you can look into other ways to access them. You can also contact Kraken Support for guidance.

Yes. You get three free scans per day. Your allowance resets each day at 00:00 UTC.

Recovery fees are calculated separately for each recovery transaction:

The minimum recovery fee is $10 and the maximum is $5,000 per transaction.

Network fees also apply and are deducted from the assets being recovered.

Example: a $10,000 deposit carries a $370 fee; a $50,000 deposit carries a $1,570 fee.

Contact our support team here.

Please note: our support team can assist only if you have a Kraken account. Don’t have one yet? Create your account here.