All
Filter by:
How do I deposit cash into my account?
I need help with account verification
Why can't I access my account?
Are there any crypto withdrawal fees?
I need help signing into my account
Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Read more
Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Read more
Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Warning: The value of your virtual currencies can rise or fall sharply, and your initial investment may be lost completely; virtual currencies are not covered by the guarantee funds that cover bank deposits; there is no legal mechanism on the virtual currencies market to prevent market manipulation or insider dealing; virtual currencies depend entirely on a specific computer technology and infrastructure, which in certain cases may be very recent and not yet adequately tested; if one loses the identification code or password giving access to the virtual wallet in which the virtual currency is stored, the currency held therein will be irretrievably lost; virtual currencies are currently accepted as a means of payment to a limited extent, and in most countries there is no legal obligation to accept them; for more information about the risks associated with an investment in virtual currencies, we advise you to read the Wikifin page What is a cryptocurrency? | Wikifin.
Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Warning: The value of your virtual currencies can rise or fall sharply, and your initial investment may be lost completely; virtual currencies are not covered by the guarantee funds that cover bank deposits; there is no legal mechanism on the virtual currencies market to prevent market manipulation or insider dealing; virtual currencies depend entirely on a specific computer technology and infrastructure, which in certain cases may be very recent and not yet adequately tested; if one loses the identification code or password giving access to the virtual wallet in which the virtual currency is stored, the currency held therein will be irretrievably lost; virtual currencies are currently accepted as a means of payment to a limited extent, and in most countries there is no legal obligation to accept them; for more information about the risks associated with an investment in virtual currencies, we advise you to read the Wikifin page What is a cryptocurrency? | Wikifin.
Importing your wallet allows you to use multiple different types of Web3 wallets and their services, keeping your assets together. There is no need to make a transaction from one wallet to another, as the same assets, information and history remain. The only difference is the platform used.
Kraken Wallet allows you to import one Secret Recovery Phrase (SRP) into the Kraken Wallet app. There's no limit on how many wallets you can import, so long as they are associated with the same SRP.
To import your Phantom wallet to Kraken Wallet you will need your Secret Recovery Phrase (SRP).
To obtain your SRP from Phantom:
Open your Phantom mobile app and tap the Settings icon in the top left corner.
Note: If using the Phantom browser extension, you can access Settings by opening the browser extension, tapping the 3 stacked horizontal lines in the top left, then tapping the Settings icon in the bottom left.
Tap on the account name, e.g. "Account 01".
Tap on Show Secret Recovery Phrase.
Review the warnings and tick the check box next to "I will not share my secret phrase with anyone, including Phantom.
Tap Continue and your secret recovery phrase will be revealed.
Write down your secret recovery phrase exactly as it's presented. Alternatively, you can tap Copy to clipboard to paste your SRP in Kraken Wallet.
Once you have obtained your SRP from Phantom:
Open the Kraken Wallet app.
On the Welcome page, select Import.

Enter the SRP exactly as it was copied from your Phantom wallet. You may type or paste the SRP.

Once the correct SRP is entered this will confirm the wallet has successfully been imported to the Kraken Wallet app.

IMPORTANT: Importing your wallet does not delete or remove the original wallet.
Always ensure that you are using official and secure methods when importing or recovering wallets to avoid potential security risks. Always be cautious about sharing or storing your Secret Recovery Phrase, as it grant access to your digital assets.