Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Read more

Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Warning: The value of your virtual currencies can rise or fall sharply, and your initial investment may be lost completely; virtual currencies are not covered by the guarantee funds that cover bank deposits; there is no legal mechanism on the virtual currencies market to prevent market manipulation or insider dealing; virtual currencies depend entirely on a specific computer technology and infrastructure, which in certain cases may be very recent and not yet adequately tested; if one loses the identification code or password giving access to the virtual wallet in which the virtual currency is stored, the currency held therein will be irretrievably lost; virtual currencies are currently accepted as a means of payment to a limited extent, and in most countries there is no legal obligation to accept them; for more information about the risks associated with an investment in virtual currencies, we advise you to read the Wikifin page What is a cryptocurrency? | Wikifin.

Kraken app: frequently asked questions

Last updated: 30 ліпеня 2026 г.

The Kraken app, or just simply ‘Kraken’ is Kraken's platform for buying, selling, and managing crypto on your phone. It's separate from Kraken Pro, which is built for advanced trading tools and professional traders.

With the Kraken app, you can:

•
Create and verify a new account.
•
Set up sign-in 2FA.
•
Buy, sell and convert cryptocurrencies.
•
Deposit and withdraw cryptocurrencies.
•
Make credit and debit card purchases.
•
Make ACH online banking payments.
•
Find deposit information.
•
Initiate cash withdrawals.
•
Manage approved devices.

Frequently Asked Questions

Where can I download the app?

You can scan the following QR code on your phone or tap the links below to download:

Google Play Android 8.0+ (9.0+ recommended)	Apple App Store iOS 15+

Why am I not seeing the app in Google Play or Apple App stores?

To see where the app is currently unavailable, see Where is Kraken licensed or regulated?

This is an app store restriction and not related to your current address registered with Kraken.

How do I change my app currency?

The default currency in the app is based on your location. To change your displayed currency, go to your account in the top left, tap "Preferences," then tap "Currency" and choose your preferred option. We currently support USD, EUR, CAD, GBP, CHF, and AUD.

How do I set up two-factor authentication (2FA)?

We have a comprehensive guide on 2FA methods you can follow. Currently, only sign-in 2FA is fully compatible with this app.If you have Funding 2FA enabled on your account, you can place orders from current balances but it won't be possible to place orders with a card.With Trading 2FA enabled, you can place orders from current balances but you can not add or delete cards or make card payments. With the Global Settings Lock enabled you can not add or delete cards.

To set up sign-in 2FA in the app:

1
Tap on the Account tab.
2
Tap on to Security and scroll down to Two Factor Authentication.
3
Select either Authenticator App or Passkeys.

To complete the process, follow the on-screen instructions as they appear within the app. The process may differ depending on what device you use.

For more help, see How to create Passkeys on a phone or tablet.

To set up 2FA with an Authenticator App:

1
Make sure you have an Authenticator App installed.
2
Select Authenticator App after tapping on Two Factor Authentication.
3
Your Authenticator App will open automatically - tap OK to save the key for your Kraken account.
4
We recommend going back to the app at this point to save your secret key somewhere safe for backup, and then tap Next.
5
Go back to the Authenticator App and copy the one-time passcode for your new account's 2FA entry.
6
Paste or type the one-time passcode into the Kraken app.
7
Success! You have successfully enabled sign-in 2FA for your account.

Why is the app asking for a PIN when I haven't set one up yet?

In order to protect your account security, the Kraken app recommends that you provide your devices unlock credentials to access the app. This can be whichever method you use to unlock your phone such as biometrics (fingerprint, facial recognition, etc.) or a PIN. If your device does not have a PIN registered, the app will ask you to create a PIN.

How to find details about a cryptocurrency

How do watchlist assets work?

Your watchlist assets appear as large cards in the Home page, allowing you to quickly view the price of assets you are interested in. By default, BTC and ETH are watchlisted. You can watchlist a new asset by opening the asset page and tapping the star button in the top right corner. To un-watch an asset, simply press the star button once again.

How can I see the app translated in my language?

The app is currently available in:

•
Chinese
•
Dutch
•
English
•
French
•
German
•
Italian
•
Polish
•
Portuguese
•
Spanish

Keep an eye on our Support Center and social channels to find out when the app will be available in additional languages. To change the language:

1
Navigate to the Account tab.
2
Under Preferences tap on Language.
3
Choose your preferred language from the available options.

Can I convert between two cryptocurrencies?

Yes, you can convert between cryptocurrencies within the app.

What are the fees when buying or selling crypto instantly for cash on the app?

On the final order confirmation page before making a purchase you will see a confirmation of your purchase and a full breakdown of fees, which will depend on the payment method being used.

Note: While Kraken displays these fees for our clients, this is not consistent across all trading platforms. Platforms/services that do not disclose their fees typically build them into the spread, which would result in paying higher than the current market rate.

How can I receive price alerts?

Price alerts are available on the Kraken app. To set this up, see our article on Market Alerts.

How can I see my portfolio performance?

You can visualize how your historical portfolio has performed over time with the line chart view. A 1 month view is selected by default. You can choose from any of the following time ranges, 1 month, 3 months, 6 months, 1 year and ALL. Portfolio performance can be manually calculated by exporting your account history.

Kraken app: frequently asked questions

Frequently Asked Questions

Need more help?