Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Read more

Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Warning: The value of your virtual currencies can rise or fall sharply, and your initial investment may be lost completely; virtual currencies are not covered by the guarantee funds that cover bank deposits; there is no legal mechanism on the virtual currencies market to prevent market manipulation or insider dealing; virtual currencies depend entirely on a specific computer technology and infrastructure, which in certain cases may be very recent and not yet adequately tested; if one loses the identification code or password giving access to the virtual wallet in which the virtual currency is stored, the currency held therein will be irretrievably lost; virtual currencies are currently accepted as a means of payment to a limited extent, and in most countries there is no legal obligation to accept them; for more information about the risks associated with an investment in virtual currencies, we advise you to read the Wikifin page What is a cryptocurrency? | Wikifin.

Clearing the cache of our mobile apps

Last updated: 8 жніўня 2025 г.

If the Kraken or Kraken Pro app on your phone crashes or you experience other technical issues, it's likely due to an outdated cache.

Here's how you can clear your cache and storage to give your mobile app a fresh start:

iPhone

On iPhones, the only way to clear an app's cache is to delete and reinstall the app.

See this Apple support article for instructions: How to delete apps on your iPhone, iPad and iPod touch.

If this didn't work, try our other troubleshooting instructions.

Android phones

On Android phones, you can clear the cache and even storage without needing to delete the app itself.

1
Phone settings
Open your phone settings and either search for the "Kraken" or "Kraken Pro" app settings directly or manually look them up via the "Apps and notifications" section.
Option A: Search
Option B: Recent apps
Option C: 'All apps' list
2
App Settings
Once you find the Kraken Pro app settings, select the "Storage & cache" option.
3
Clear cache
Most technical issues can be solved by just clearing the cache.
4
Clear storage
If clearing the cache didn't work, go back to the "Storage & cache" page and select the more thorough "Clear storage" option. This will revert your app back to a state as if it were newly installed.
5
Further troubleshootingIf none of these steps helped, try our other troubleshooting instructions.

Clearing the cache of our mobile apps

iPhone

Android phones

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