Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Read more

Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Warning: The value of your virtual currencies can rise or fall sharply, and your initial investment may be lost completely; virtual currencies are not covered by the guarantee funds that cover bank deposits; there is no legal mechanism on the virtual currencies market to prevent market manipulation or insider dealing; virtual currencies depend entirely on a specific computer technology and infrastructure, which in certain cases may be very recent and not yet adequately tested; if one loses the identification code or password giving access to the virtual wallet in which the virtual currency is stored, the currency held therein will be irretrievably lost; virtual currencies are currently accepted as a means of payment to a limited extent, and in most countries there is no legal obligation to accept them; for more information about the risks associated with an investment in virtual currencies, we advise you to read the Wikifin page What is a cryptocurrency? | Wikifin.

How to transfer authenticator app sign-in 2FA to a new phone (and bypass sign-in 2FA for a lost phone)

Last updated: 13 чэрвеня 2025 г.

If you are using an authenticator app for sign-in 2FA for your Kraken account, first check and see if the authenticator app you are using has an export feature where you can transfer your accounts to your new device (Google Authenticator for Android now supports this). If the authenticator app you are using does not have a way to export to your new device, below are instructions on how to change your sign-in 2FA if you still have access to the old phone or how to bypass sign-in 2FA if you no longer have access to the old phone.

Note: to remove trading 2FA, funding 2FA and Master Key 2FA, you do not need access to the original 2FAs or to any backups. Once you have access to your account (via sign-in 2FA), you can easily remove trading 2FA, funding 2FA and Master Key 2FA as long as the Global Settings Lock is not enabled and then just set up those 2FAs again from scratch.

1
Sign in to your Kraken account on Kraken Pro.
2
Click your name or profile icon in the top right corner and then select Settings.
3
Then, click Security in the top left corner.
4
To delete your authenticator app sign-in 2FA, first make sure you have enabled an additional 2FA method such as a Hardware Security Key or Cross-Device Passkey.
Once you've added your Passkey, click Delete within the Sign-in Two-factor Authentication section and confirm you'd like to delete your old sign-in 2FA method.
5
After deleting your old sign-in 2FA, you'll want to then click Enable within the Sign-in Two-Factor Authentication section.
6
Follow the instructions displayed on the pop-up to set up 2FA on your new phone.

Changing sign-in 2FA if your old phone is lost or stolen:

There are three options:

Option 1: Use 2FA bypass if you have a Master Key set up on your account.
Note: It is not possible to set up a Master Key once you've already lost your sign-in 2FA.

Option 2: Use your 2FA backup code if you recorded it during the initial 2FA setup process.

Change your 2FA as soon as you regain access to your account. Using a backup of a 2FA that's on a lost phone is not secure.

Option 3: Submit a request to our support team for sign-in troubleshooting. Once submitted, an agent will follow up via email to lift the 2FA from your account so you can enable it on your device again.

How to transfer authenticator app sign-in 2FA to a new phone (and bypass sign-in 2FA for a lost phone)

Changing sign-in 2FA if you still have your old phone:

Changing sign-in 2FA if your old phone is lost or stolen:

Need more help?