Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Read more

Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Warning: The value of your virtual currencies can rise or fall sharply, and your initial investment may be lost completely; virtual currencies are not covered by the guarantee funds that cover bank deposits; there is no legal mechanism on the virtual currencies market to prevent market manipulation or insider dealing; virtual currencies depend entirely on a specific computer technology and infrastructure, which in certain cases may be very recent and not yet adequately tested; if one loses the identification code or password giving access to the virtual wallet in which the virtual currency is stored, the currency held therein will be irretrievably lost; virtual currencies are currently accepted as a means of payment to a limited extent, and in most countries there is no legal obligation to accept them; for more information about the risks associated with an investment in virtual currencies, we advise you to read the Wikifin page What is a cryptocurrency? | Wikifin.

Why did I not receive my full deposit amount?

Last updated: 31 сакавіка 2025 г.

Prevent deposit delays

If required and shown in the deposit instructions, make sure your deposit includes a reference to your Kraken Public account ID which starts with AA and is 16 characters long.

Sometimes the amount sent from your bank and what we receive is different.

This can happen due to intermediary or correspondent banks (banks between your bank and our bank account) charging fees or even exchanging the funds en route to a different currency because the destination country uses a different currency than the transaction currency.

To prevent this from happening, we highly recommend you ask your bank to determine the best (and cheapest) route for the transfer. You can also specifically ask your bank to include a message with the transaction that states any corresponding or intermediary bank should not exchange or convert into a different currency en route.

Kraken will only charge the deposit fee (if any) that is shown on our Deposit Options page. Any additional fees charged for deposits are outside of Kraken's control.

Why did I not receive my full deposit amount?

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