Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Read more

Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Warning: The value of your virtual currencies can rise or fall sharply, and your initial investment may be lost completely; virtual currencies are not covered by the guarantee funds that cover bank deposits; there is no legal mechanism on the virtual currencies market to prevent market manipulation or insider dealing; virtual currencies depend entirely on a specific computer technology and infrastructure, which in certain cases may be very recent and not yet adequately tested; if one loses the identification code or password giving access to the virtual wallet in which the virtual currency is stored, the currency held therein will be irretrievably lost; virtual currencies are currently accepted as a means of payment to a limited extent, and in most countries there is no legal obligation to accept them; for more information about the risks associated with an investment in virtual currencies, we advise you to read the Wikifin page What is a cryptocurrency? | Wikifin.

Why has my deposit or withdrawal not arrived?

Last updated: 8 жніўня 2025 г.

Prevent deposit delays

If required and shown in the deposit instructions, make sure your deposit includes a reference to your Kraken Public account ID which starts with AA and is 16 characters long.

Funding issues

Please do not directly contact our funding providers or payments processors if you experience funding issues. This will result in additional delays.

If your deposit to Kraken does not arrive within the estimated time frame , here are the steps to take:

1
Check if there is a deposit status.
If there isn't one, that means the deposit hasn't yet reached our bank or you forgot to include the deposit reference (without a reference, some deposits cannot be automatically assigned to your account).
2
Check your transfer receipt to make sure you entered our bank details correctly (as well as a deposit reference, if applicable).
Do not contact our funding providers, as doing so will result in additional delays.
3
Check if there are any banking holidays.
4
If the above steps don’t help, please contact Support.

Fedwire deposits that are sent as ACH will fail, it may take up to 10 business days for the deposit to return to your bank account.

If your withdrawal from Kraken does not arrive within the estimated time frame , here are the steps to take:

1
Check the withdrawal status.
2
Check that all of your banking information on your Kraken account is correct.
3
Check if there are any banking holidays.
4
If the above steps don’t help, please contact support.

Why has my deposit or withdrawal not arrived?

If your deposit to Kraken does not arrive within the estimated time frame , here are the steps to take:

If your withdrawal from Kraken does not arrive within the estimated time frame , here are the steps to take:

Need more help?