Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Read more

Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Warning: The value of your virtual currencies can rise or fall sharply, and your initial investment may be lost completely; virtual currencies are not covered by the guarantee funds that cover bank deposits; there is no legal mechanism on the virtual currencies market to prevent market manipulation or insider dealing; virtual currencies depend entirely on a specific computer technology and infrastructure, which in certain cases may be very recent and not yet adequately tested; if one loses the identification code or password giving access to the virtual wallet in which the virtual currency is stored, the currency held therein will be irretrievably lost; virtual currencies are currently accepted as a means of payment to a limited extent, and in most countries there is no legal obligation to accept them; for more information about the risks associated with an investment in virtual currencies, we advise you to read the Wikifin page What is a cryptocurrency? | Wikifin.

What does the status of my deposit or withdrawal mean?

Last updated: 8 жніўня 2025 г.

The status informs you about the processing stage between our system and our funding providers.

Below is a list of these transaction statuses and their meaning.

Deposits

Deposit Status	Meaning	Applies to	Action to take
Confirming	The deposit has been received by our funding provider.	Domestic USD funding methods (FedWire).	If you see this status for more than three hours contact Support. We may also reach out to you.
Initiated	The deposit has been successfully initiated.	Fund directly option via Plaid (SEPA/SEPA Instant).	No action required. Contact Support if the deposit is initiated for more than 3 business days.
Pending	The deposit has been received and is currently being processed.	Domestic USD funding methods (FedWire).	If you see this status for more than three hours, contact Support. We may also reach out to you.
Success	The deposit has been received, processed and credited to your account.	All cash deposit methods.	No action required.
On hold	The deposit has to be manually checked by our support team.	All cash funding methods.	Contact Support. We may also reach out to you.
Fail	The deposit has failed.	All cash and crypto deposit methods.	Crypto deposits under the minimum required amount will be marked as failed. For cash deposits, ensure you entered the correct beneficiary name. Otherwise, Contact Support. We may also reach out to you.

Withdrawals

Withdrawal Status	Meaning	Applies to	Action to take
Pending	The withdrawal is being processed in our systems.	All cash funding methods except Bank Frick.	Contact Support. We may also reach out to you.
Sending	The withdrawal has been processed in our systems.	All cash funding methods, except for Credit Union Atlantic.	If you see this status for more than one business day, contact Support. We may also reach out to you. CAD transfers may remain in this status for up 30 days (this does not affect processing time).
Confirming	The withdrawal has been received by our funding provider.	All cash deposit methods,	If you see this status for more than one business day, contact Support.
Success	The withdrawal has been sent to our funding provider.	All cash deposit methods.	Contact Support if funds not received within five business days.
On hold	The withdrawal has to be manually checked by our support team.	All cash funding methods.	Contact Support. We may also reach out to you.
Failure	The withdrawal has failed.	All cash deposit methods.	Contact Support. We may also reach out to you.

How to find the status of your deposit or withdrawal

1
Sign in to your Kraken account on Kraken Pro. Click on the Portfolio tabin the upper left hand side of your screen, then ensure you are on the Overview page.
2
Once on the Overview page, you can view your deposit and withdrawal history by clicking Funding Transactions in the bottom section.
3
Lastly, from the Funding Transactions tab, you may click on any deposit or withdrawal to view additional information.

What does the status of my deposit or withdrawal mean?

Deposits

Withdrawals

How to find the status of your deposit or withdrawal

Need more help?