Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Read more

Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Warning: The value of your virtual currencies can rise or fall sharply, and your initial investment may be lost completely; virtual currencies are not covered by the guarantee funds that cover bank deposits; there is no legal mechanism on the virtual currencies market to prevent market manipulation or insider dealing; virtual currencies depend entirely on a specific computer technology and infrastructure, which in certain cases may be very recent and not yet adequately tested; if one loses the identification code or password giving access to the virtual wallet in which the virtual currency is stored, the currency held therein will be irretrievably lost; virtual currencies are currently accepted as a means of payment to a limited extent, and in most countries there is no legal obligation to accept them; for more information about the risks associated with an investment in virtual currencies, we advise you to read the Wikifin page What is a cryptocurrency? | Wikifin.

I can't unlock my account settings

Last updated: 31 сакавіка 2025 г.

If your Global Settings Lock (GSL) is activated and you don't have a Master Key OR don't remember it:

1
Sign in to your Kraken account.
2
Click on your name in the upper-right corner of the page.
3
Click on Security > Global Settings Lock.
4
Click the blue Remove Global Settings Lock button.
5
This will begin the removal timer and you will need to wait until the specified date and time. The default GSL wait time is 3 days or 72 hours. After the designated time expires, your GSL will be removed.

It is not possible for us to expedite this wait time.

There is no way to add a new Master Key while a GSL is active.

There is also no way to change an existing Master Key while a GSL is active, but if you find/remember your lost Master Key, you can go back to the Settings page and enter it.

Special Case: GSLs set to 0 Days

If you turned on GSL for 0 days (i.e. forever) without first having a Master Key (or if you lost your Master Key), you'll have to fill out the ''Sign-in troubleshooting & Account security'' form to get the GSL removed.

Please note that the process of removing the GSL takes a considerable amount of time in order to make sure your account is safe.

Our support team cannot help if your GSL was set to 1 or more days.

I can't unlock my account settings

If your Global Settings Lock (GSL) is activated and you don't have a Master Key OR don't remember it:

Special Case: GSLs set to 0 Days

Need more help?